Jillian Plamondon
Jacksonville ,Fl
Summary
Results-driven Senior Manager with 10+ years of related supervisory/management experience. Highly proficient in planning, forecasting, goal-setting, and financial controls to produce customer value. Exceptional communicator with a track record of building effective organizations, motivating teams, and maintaining high employee morale. Successfully managing various departments including sales, production, technologies development, underwriting, and distribution of products and services. Skilled in managing business and public relationships to achieve better outcomes.
Overview
5
5
years of professional experience
Work History
Sr. Operation Lead
Theragen, Inc.
Jacksonville , FL
08.2020 - Current
- Coordinate office activities and operations to secure efficiency and compliance with company policies.
- Mange work to produce customer value by planning and setting objectives, priorities, establishing goals, clarifying accountability, assigning work, and utilizing management and financial controls.
- Maintain employee morale, by motivating, recognizing, and rewarding others.
- Manage team direction, coaching, and oversight to direct and indirect reports.
- Manage levels of performance and assist with employees professional growth by planning and building an effective organization that everyone is proud of.
- Coordinate with others to produce customer value.
- Manage business and public relationships to obtain better business outcomes.
- Develop, prioritize and implement strategy, set policy, and procedures to help drive creativity and innovation.
- Responsible for budget at a cost level center.
Associate Vice President
Performance Bonding Surety & Insurance Brokerage
Jacksonville , FL
06.2018 - 08.2020
- Lead team of 15 employees in all operations including sales, service, underwriting, and marketing functions.
- Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability
- Analyze and render credit decisions based on financial health, FICO, debt-to-income ratios, past performance, and clients general capacity.
- Executed business strategies to boost revenue and penetrate new markets through out the South East.
- Identified client business and operational needs and introduced services to provide solutions.
- Established departmental performance goals, set timeline targets for sales team and trained new employees.
- Set and administered annual operating budget, consistently maintaining controls and preventing overages.
Senior Account Executive / Operations
Suretegrity
Jacksonville, FL
2 2011 - 08.2015
- Conducts performance reviews and determines professional development needs and opportunities for staff
- Assessed and identified changes in all aspects of contractors business including work program, financial strength, nature of work performed, timelines, and exposure analyse.
- Made responsible credit limit decisions with in delegation of authority granted by carriers.
- Developed budget expense ratio’s bringing the agency cash flow positive within 12 months.
- Generated a high volume of new accounts by implementing effective networking and content marketing strategies.
- Represented Agency at Industry Events.
- Effectively grew overall territory increasing sales 70% in the first year.
- Manage and mentor entire team including sales, marketing, operations, and support.
- Negotiate contracts and commissions with sureties to secure highest In the industry pay outs.
Bond Administrator
Phillips Insurance Agency
Chicopee, MA
3 2006 - 2 2011
- Managed and produced 42% of total agency revenue ( The Bond Dept.)
- Provided excellent customer service, documentatio, and exceeded sales goals every month.
- Interviewed bond applicants, conducted thorough financial analysis to determine credit worthiness for bonding program.
- Reviewed contracts and helped general contractors qualify sub-contractors.
- Appointed power of attorney for Surety Carriers and granted in-house underwriting authority.
- Represnted clients / sureties at Federal & State HUD closings.
Financial Service Representative
Charter One Bank
Chicopee, MA
1 2003 - 3 2006
- Analyzed applicants' financial status, credit and property evaluation to determine feasibility of granting loans.
- Managed Loan Portfolio for personal and commercial loan products.
- Executed loan origination process, including ordering credit reports, appraisals and preliminary reports.
- Educated customers on variety of loan products and available credit options to promote valuable decision-making.
- Created financial analysis reports of commercial real estate, borrowers' financial statements, lease reviews and market research.
- Utilized underwriting guidelines to approve applicants loan submissions.
- Executed commercial and residential loans.
Education
Graphic Design & Advertising
STCC
William Angel Surety School Level I & II - Contract Surety
NASBP
William Angel Surety School Level II - Contract Surety
NASBP
Skills
- Strong Management and Leadership Experience
- Exceptional Oral & Written Commination Skills
- Executive Team Leadership
- Proficient in Planning, Forecasting, Goal Setting, and Financial Controls
- Skilled in Managing Business and Public Relationships
- Highly Motivating Team Builder
- Ability to Prioritize and Implement Strategy, Set Policies, and Manage Creativity and Innovation
Timeline
Sr. Operation Lead
Theragen, Inc.
08.2020 - Current
Associate Vice President
Performance Bonding Surety & Insurance Brokerage
06.2018 - 08.2020
Senior Account Executive / Operations
Suretegrity
2 2011 - 08.2015
Bond Administrator
Phillips Insurance Agency
3 2006 - 2 2011
Financial Service Representative
Charter One Bank
1 2003 - 3 2006
Graphic Design & Advertising
STCC
William Angel Surety School Level I & II - Contract Surety
NASBP
William Angel Surety School Level II - Contract Surety
NASBP