Jillian Platt
Hudson Falls,NY
Summary
Results driven and people-focused executive leader with more than 20 years of progressive leadership experience overseeing complex, high-volume operations, developing high-performing leadership teams, and building strong workplace cultures. Proven ability to lead managers, develop talent, improve employee engagement and retention, and successfully guide teams through change and challenges. Experienced in managing multi-million-dollar operations, driving financial performance, improving operational efficiency, and creating exceptional experiences for customers and communities. Recognized for the ability to step into challenging environments, identity opportunities, build strong leadership teams, and create sustainable improvements. Brings a collaborative, compassionate and results-oriented leadership style with a strong focus on people, culture, and organizational success.
Overview
23
23
years of professional experience
Work History
Store Manager
Dicks Sporting Goods
Saratoga Springs, New York
02.2014 - Current
- Provide strategic leadership for a large complex organization by overseeing daily business performance, workforce planning, operational executions, customer experience and financial results
- Lead and develop a team of managers, creating accountability, strengthening leadership capabilities, and preparing future leaders for expanded responsibilities
- Built a positive and accountable workplace culture that has contributed to a 93% employee satisfaction score and strong retention
- Oversee financial performance and make strategic decisions that balance revenue, growth, profitability, labor investment, operational needs and customer experience
- Develop and execute action plans to improve operational performance, team engagement, customer satisfaction, and business results
- Manage complex staffing needs and ensure the business has the appropriate leadership structure and talent to support daily operations and long- term growth
- Serve as a trusted problem-solver during challenging situations, identifying root causes, creating solutions and guiding teams through change
- Fostering strong relationships with customer and the surrounding community while maintaining a focus on service, satisfaction and organizational reputation
Store Manager
Walmart
Queensbury, New York
01.2012 - 02.2014
- Led teams in a fast-paced, high-volume environment while balancing customer needs, operational priorities, staffing and merchandising execution
- Led teams in fast-paced, high-volume environment, balancing customer needs with operational priorities and merchandising execution
- Identified operations and merchandising opportunities, implementing solutions that enhanced efficiency and customer experience
- Executed merchandising initiatives, planogram execution, product placement, displays, seasonal transitions, and optimized inventory flow
- Developed team members through coaching, training, and hands-on leadership to enhance performance
- Partnered with cross-functional teams to execute corporate initiatives and uphold store standards
- Managed multiple priorities while adapting quickly to changing business needs and customer demand
- Built a strong foundation in retail operations, merchandising, inventory management and leadership
Co-Manager
Wal-mart
Queensbury, New York
01.2004 - 01.2012
- Supervised daily operations to enhance store performance and elevate customer satisfaction.
- Managed day-to-day activities such as scheduling shifts, assigning tasks, and evaluating progress.
- Trained and supervised staff, facilitating effective task delegation and prompt resolution of customer complaints.
- Delegated assignments based on team strengths to optimize floor coverage and improve service levels.
- Collaborated with departments to streamline operational workflows efficiently.
- Implemented merchandising strategies to enhance product visibility.
- Conducted regular audits to maintain compliance with company policies.
Education
Associate of Science - Business Administration And Management
Adirondack Community College
Queensbury, NYSkills
- Executive Leadership
- Leadership Development
- Culture Building
- Operational Management
- Budget and P&L Management
- Family and Community Relations
- Relationship Building
- Process Improvement
- Compliance and Policy Execution
- Crisis and Conflict Management
- Inventory Management
Timeline
Store Manager
Dicks Sporting Goods
02.2014 - Current
Store Manager
Walmart
01.2012 - 02.2014
Co-Manager
Wal-mart
01.2004 - 01.2012
Associate of Science - Business Administration And Management
Adirondack Community College