Jillian Reavis
Chandler,AZ
Summary
Professional, experienced, and prepared for customer service and sales operations in entertainment environment. Proven ability to handle ticket sales, manage inquiries, and facilitate seamless transactions. Strong focus on team collaboration and consistent achievement of results, with reliable and adaptable approach. Skilled in customer service, cash handling, and problem-solving, valued for positive attitude and dependability.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Box Office Employee/Men’s Basketball Account Representative
Grand Canyon University
Phoenix, AZ
10.2025 - 05.2026
- Managed high-volume ticket sales and customer transactions via phone and in-person service.
- Maintained season ticket accounts and provided personalized support to account holders throughout the basketball season.
- Delivered exceptional guest service by answering questions related to event logistics, venue operations, and conference athletics.
- Developed strong communication and problem-solving skills through direct customer interaction in a fast-paced event environment.
Usher/Concessionist
Harkins Theaters
Gilbert, AZ
04.2025 - 08.2025
- Monitored theater cleanliness and ensured adherence to safety protocols.
- Collaborated with team members to maintain efficient concession operations during peak times.
- Greeted customers with smile and provided friendly, knowledgeable service.
- Maintained professional demeanor to represent venue and create positive impression.
- Handled cash and credit transactions accurately, ensuring balanced drawer at shift end.
Usher/Concessionist
Harkins Theaters
Gilbert, AZ
07.2024 - 08.2024
- Monitored theater cleanliness and ensured adherence to safety protocols.
- Collaborated with team members to maintain efficient concession operations during peak times.
- Greeted customers with smile and provided friendly, knowledgeable service.
- Maintained professional demeanor to represent venue and create positive impression.
- Handled cash and credit transactions accurately, ensuring balanced drawer at shift end.
Cashier/Counter Person
Barro’s Pizza
Chandler, AZ
07.2023 - 05.2024
- Processed customer transactions efficiently using point-of-sale systems.
- Assisted customers with menu selections and special requests to enhance dining experience.
- Maintained cleanliness and organization of work area to ensure compliance with safety standards.
- Handled cash and credit transactions accurately, ensuring balanced drawer at shift end.
- Collaborated with team members to optimize workflow during peak service hours.
- Monitored inventory levels, communicated needs to management for timely restocking.
- Greeted customers entering restaurant and responded promptly to customer needs.
Education
No Degree - Communications
Grand Canyon University
Phoenix, AZ12-2027
High School Diploma -
Gilbert Christian Schools
Gilbert, AZ05-2024
Skills
- Proficient with microsoft and Google software
- Strong organizational skills
- People person
- Excellent communicator
- Accomplished singer, actor, and stage manager
- Quick learner
- Reliability and punctuality
- Patience and empathy
- Flexibility
- Guest relations
Certification
- OSHA Certified
- Food Handlers Card
Timeline
Box Office Employee/Men’s Basketball Account Representative
Grand Canyon University
10.2025 - 05.2026
Usher/Concessionist
Harkins Theaters
04.2025 - 08.2025
Usher/Concessionist
Harkins Theaters
07.2024 - 08.2024
Cashier/Counter Person
Barro’s Pizza
07.2023 - 05.2024
No Degree - Communications
Grand Canyon University
High School Diploma -
Gilbert Christian Schools