Jillian Rhem
Norcross,GA
Summary
Seasoned auditing professional knowledgeable about risk aversion strategies, cost reduction options and financial processes. Decisive and persuasive communicator with proven problem-solving, leadership and planning abilities.
Reliable employee seeking the customer service position. Offering excellent communication and good judgment.
Dedicated leadership professional with history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
7
7
years of professional experience
Work History
Auditor in Charge
Thredup Distribution Center
Suwanee, GA
09.2019 - Current
- Prepared working papers, reports and supporting documentation for audit findings.
- Identified control gaps in processes, procedures and systems through in-depth research and assessment and suggested methods for improvement.
- Completed audit papers by thoroughly documenting audit tests and findings.
- Established internal control systems by updating audit programs.
- Coached up operators for updated changes within our company guidelines. Trained newer employees and discussed safety topics.
Hostess Trainer
Bahama Breeze
Duluth, GA
06.2016 - 05.2019
- Monitored food preparation, production and plating for quality control.
- Disciplined and motivated staff to achieve challenging objectives in fast-paced culinary environments.
- Directed activities of team of skilled kitchen workers preparing and serving meals.
- Controlled food costs and managed inventory.
- Answered company calls and managed reservations and seating arrangements
- Set up interviews and discussed interview qualifications with other members of leadership.
Customer Service Representative
Concentrix
Peachtree Corners, GA
08.2014 - 01.2016
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
Education
Associate - Medical Assisting
Everest
Lawrenceville, GA08.2014
High School Deploma -
Parkview High School
Lilburn, GA05.2009
Skills
- Personnel Recordkeeping Review
- Business Operations Analysis
- Document Recordkeeping
- Journal Entry Preparation
- Systems Efficiency Evaluation
- Audit Preparation
- Effective and Professional Communication
- Extravagance and Fraud Detection
- Reliability and Integrity Improvement
- Asset Utilization Reports
- Critical Thinking and Analysis
- Strategic Planning
- Auditor Assistance
- Team Engagement
- Conflict Negotiation
- Office Cleaning
- Status Updates
- Customer Satisfaction
- Quality Assessments
- Staff Oversight and Leadership
- Paperwork Processing
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
The best way out is always through.
Robert Frost
Timeline
Auditor in Charge
Thredup Distribution Center
09.2019 - Current
Hostess Trainer
Bahama Breeze
06.2016 - 05.2019
Customer Service Representative
Concentrix
08.2014 - 01.2016
Associate - Medical Assisting
Everest
High School Deploma -
Parkview High School
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