Jillian Rucker
Land O' Lakes,FL
Summary
Strategic leader known for high productivity and efficiency in task completion. Expert in leadership, process management, and strategic planning. Strong skills in communication, problem-solving, and team collaboration drive successful project outcomes and organizational growth.
Overview
12
12
years of professional experience
Work History
VP, Mortgage Processing Manager/Continuous Improvement Specialist
Truist Bank
Atlanta, GA
11.2020 - Current
- Developed and executed strategic plans to support the vision of the organization.
- Established performance standards for staff members in order to drive productivity levels up.
- Created effective communication strategies between management team members and employees at all levels of the organization.
- Implemented process improvement procedures that resulted in cost savings across the board.
- Spearheaded efforts to enhance customer service processes while maintaining quality assurance standards.
- Managed a team of 15+ professionals, providing guidance and direction to ensure successful execution of projects.
- Gathered and analyzed data to identify areas for improvement in operations and processes.
- Established policies and procedures that improved operational efficiency across multiple departments.
- Provided leadership during times of organizational change by managing transitions effectively.
- Developed training programs that enhanced employee engagement and job satisfaction.
- Resolved conflicts between employees in a timely manner while fostering an atmosphere of collaboration.
Mortgage Loan Processor III
Truist Bank
Tampa, FL
01.2015 - 11.2020
- Mastered Mortgage Lending products, policies, processes and necessary documentation pertaining to Government-Sponsored Enterprise (GSE), Federal Housing Administration (FHA), Veterans Affairs (VA), United States Department of Agriculture (USDA) portfolio products
- Secured essential credit and compliance documentation for applications
- Ensure adherence to compliance regulations as instructed
- Implemented strategic measures for efficient pipeline management, meeting expected performance criteria
Wholesale & Retail Mortgage Processor
GTE FINANCIAL CREDIT UNION
Tampa, FL
01.2013 - 01.2015
- Responsible for training newly hired mortgage wholesale processors ensuring the accuracy of loan documentation, credit and income review and determining for completeness and approval
- Created wholesale processing training manuals for new hires
- Analyzed residential loans ensuring compliance with appropriate company and secondary market investor standards
- Verified compliance of loan documents with accuracy standards
Education
M.S. - Management & Leadership
Webster University
St. Petersburg, FL01.2017
B.S. - Communications/Media Relations
Kennesaw State University
Kennesaw, GA01.2008
Skills
- Process Improvement
- Operations Management
- Organizational Development
- Cross-functional team leadership
- Innovation management
- Business Development
- Procedure Implementation
- Strategic Planning
Accomplishments
- 2022 Truist Originations Performance Award Recipient
- Led Wealth Processing with a 90% Closed on Time and Overall Mortgage Satisfaction YTD rating in 2023
- 2024 Delegated to lead the Continuous Improvement Initiative for Truist Mortgage Fulfillment
Timeline
VP, Mortgage Processing Manager/Continuous Improvement Specialist
Truist Bank
11.2020 - Current
Mortgage Loan Processor III
Truist Bank
01.2015 - 11.2020
Wholesale & Retail Mortgage Processor
GTE FINANCIAL CREDIT UNION
01.2013 - 01.2015
M.S. - Management & Leadership
Webster University
B.S. - Communications/Media Relations
Kennesaw State University