Summary
Overview
Work History
Education
Skills
Timeline
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Melanie Wendell

Kennebunk

Summary

Dynamic leader with a proven track record at Camden National Bank, adept in fostering high-performing teams and optimizing operations for efficiency. Skilled in relationship building and process improvement, I significantly enhanced loan processing speed and accuracy. Expert in operational management and coaching, I drive results while ensuring compliance and developing key partnerships.

Overview

13
13
years of professional experience

Work History

VP, Mortgage Processing Manager

Camden National Bank
08.2017 - Current
  • Cultivated high-performing teams by fostering a culture of continuous learning and professional development.
  • Optimized resource allocation for operational excellence and improved service delivery.
  • Managed a team of mortgage processors, ensuring accuracy and timeliness in all stages of the loan process.
  • Built strong relationships with key stakeholders by facilitating regular communication and collaboration.
  • Created dashboards to provide insights into key performance indicators.
  • Analyzed business processes to identify cost savings and operational efficiencies.
  • Reduced loan times by maintaining strong relationships with underwriters, appraisers, and other industry professionals.
  • Served as a liaison between mortgage processing team and other departments, fostering collaboration to achieve company goals.
  • Implemented quality control measures to minimize errors and ensure compliance with regulatory guidelines.
  • Negotiated favorable terms with third-party vendors to reduce costs associated with title searches, credit reports, and other essential services.
  • Continuously evaluated and updated department policies to ensure efficient mortgage processing, compliance with regulations, and industry best practices.
  • Developed comprehensive training programs for new mortgage processing staff, improving overall team performance.
  • Increased loan processing efficiency by streamlining workflow and implementing time-saving strategies.
  • Supervised the completion of accurate loan disclosures within required timeframes, ensuring compliance with regulatory requirements.

VP, Mortgage Loan Officer

Gorham Savings Bank
04.2012 - 08.2017
  • Maintained high level of customer satisfaction by providing prompt and accurate loan status updates.
  • Assisted clients in selecting correct loan product and terms to meet needs and financial goals.
  • Enhanced client retention by providing outstanding service throughout the mortgage process, from pre-approval to closing.
  • Collaborated with underwriting and processing teams to resolve issues and expedite loan approvals.
  • Analyzed loan applications and credit reports to determine loan eligibility and risk level.
  • Followed up with clients on missing loan documents, providing guidance on best way to complete application process.
  • Participated in industry events and conferences to build relationships and gain market intelligence.
  • Developed strong partnerships with local real estate agents to generate consistent referral sources for mortgages.

Education

Bachelor of Science - Business Management

Thomas College
Waterville, ME
05-1992

Skills

  • Team leadership
  • Relationship building
  • Decision-making
  • Critical thinking
  • Coaching and mentoring
  • Results-driven
  • Operations management
  • Customer service
  • Documentation and reporting
  • Process improvement
  • Policy and procedure development
  • Rules and regulations
  • Operational management

Timeline

VP, Mortgage Processing Manager

Camden National Bank
08.2017 - Current

VP, Mortgage Loan Officer

Gorham Savings Bank
04.2012 - 08.2017

Bachelor of Science - Business Management

Thomas College

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Melanie Wendell