Melanie Wendell
Kennebunk
Summary
Dynamic leader with a proven track record at Camden National Bank, adept in fostering high-performing teams and optimizing operations for efficiency. Skilled in relationship building and process improvement, I significantly enhanced loan processing speed and accuracy. Expert in operational management and coaching, I drive results while ensuring compliance and developing key partnerships.
Overview
13
13
years of professional experience
Work History
VP, Mortgage Processing Manager
Camden National Bank
36 Portland Road, Kennebunk, ME 04043
08.2017 - Current
- Cultivated high-performing teams by fostering a culture of continuous learning and professional development.
- Optimized resource allocation for operational excellence and improved service delivery.
- Managed a team of mortgage processors, ensuring accuracy and timeliness in all stages of the loan process.
- Built strong relationships with key stakeholders by facilitating regular communication and collaboration.
- Created dashboards to provide insights into key performance indicators.
- Analyzed business processes to identify cost savings and operational efficiencies.
- Reduced loan times by maintaining strong relationships with underwriters, appraisers, and other industry professionals.
- Served as a liaison between mortgage processing team and other departments, fostering collaboration to achieve company goals.
- Implemented quality control measures to minimize errors and ensure compliance with regulatory guidelines.
- Negotiated favorable terms with third-party vendors to reduce costs associated with title searches, credit reports, and other essential services.
- Continuously evaluated and updated department policies to ensure efficient mortgage processing, compliance with regulations, and industry best practices.
- Developed comprehensive training programs for new mortgage processing staff, improving overall team performance.
- Increased loan processing efficiency by streamlining workflow and implementing time-saving strategies.
- Supervised the completion of accurate loan disclosures within required timeframes, ensuring compliance with regulatory requirements.
VP, Mortgage Loan Officer
Gorham Savings Bank
30 Main Street, Kennebunk, ME 04043
04.2012 - 08.2017
- Maintained high level of customer satisfaction by providing prompt and accurate loan status updates.
- Assisted clients in selecting correct loan product and terms to meet needs and financial goals.
- Enhanced client retention by providing outstanding service throughout the mortgage process, from pre-approval to closing.
- Collaborated with underwriting and processing teams to resolve issues and expedite loan approvals.
- Analyzed loan applications and credit reports to determine loan eligibility and risk level.
- Followed up with clients on missing loan documents, providing guidance on best way to complete application process.
- Participated in industry events and conferences to build relationships and gain market intelligence.
- Developed strong partnerships with local real estate agents to generate consistent referral sources for mortgages.
Education
Bachelor of Science - Business Management
Thomas College
Waterville, ME05-1992
Skills
- Team leadership
- Relationship building
- Decision-making
- Critical thinking
- Coaching and mentoring
- Results-driven
- Operations management
- Customer service
- Documentation and reporting
- Process improvement
- Policy and procedure development
- Rules and regulations
- Operational management
Timeline
VP, Mortgage Processing Manager
Camden National Bank
08.2017 - Current
VP, Mortgage Loan Officer
Gorham Savings Bank
04.2012 - 08.2017
Bachelor of Science - Business Management
Thomas College