Jillian Santos
Yucaipa,CA
Summary
Results-driven sales professional with extensive experience in spa, retreat, and social sales, complemented by a diverse background in hospitality. Proven track record of exceeding revenue targets, securing repeat business, and implementing innovative sales strategies. Adept at building strong client relationships, optimizing CRM systems, and driving growth in remote sales environments through relationship building. Passionate about delivering exceptional service and fostering long-term partnerships to maximize revenue and client satisfaction. Seeking a remote sales role where expertise in hospitality sales can contribute to business success.
Overview
16
16
years of professional experience
Work History
Senior Sales and Experience Manager
Lumeria Maui, A Wellness Retreat Center
05.2024 - Current
- Record-Breaking Revenue Generation – Achieved the highest revenue ever recorded by a sales manager within a year of tenure, demonstrating exceptional sales strategy and execution.
- Consistently secured repeat business through effective client relationship management, significantly increasing retreat re-booking rates.
- Successfully introduced and integrated a CRM system, streamlining sales processes, enhancing client tracking, and fostering best practices for long-term revenue growth.
- Aligned company objectives with individual goals, fostering a collaborative environment that prioritized teamwork and collective success.
- Fostered open lines of communication among team members encouraging collaboration towards shared departmental goals.
- Established strong relationships with clients, fostering loyalty and repeat business through exceptional service delivery.
- Conducted regular evaluations of team performance, providing constructive feedback and tailored coaching for continued development.
- Collaborated with cross-functional teams to optimize service offerings and drive business growth.
Business Development Manager
M7 Services
06.2019 - 05.2024
- Oversight of all 1200+ accounts
- Management and execution of sales pipeline
- Management of proposals, contract and closing of New Business.
- Develop and maintain relationships with clients to ensure their needs are met while providing the highest level of service and quality
- Mitigate issues and offer resolutions
- Daily oversight and follow up on property work orders by providing progress reports to clients and upper management
- Responsible for sending monthly executive summary
- Oversight and development of all Business Development team and initiatives.
Spa Consultant
Santos Hospitality Consulting
07.2018 - 05.2024
- Consult on Spa operations including but not limited to staffing, products, menu creation, budget and concept
Spa Manager
Morongo Casino, Resort and Spa
08.2016 - 07.2017
- Oversaw all aspects of spa: retail, safety, training, budget, ordering, display, payroll, scheduling, disciplinary actions, hiring, separations, annual reviews, etc
- Met and exceeded all financial goals set forth by the budget
- Managed payroll processes, adhering to budget guidelines while maintaining adequate staffing levels at all times.
- Attended networking events and kept up to date with all new products and spa treatments
- Maintained cleanliness and safety standards within the spa facility, ensuring compliance with all regulations.
- Creation and coordination of spa menus and all spa events
- Established a welcoming atmosphere for guests through exceptional customer service interactions from arrival to departure.
Social Sales Catering Manager
Lake Arrowhead Resort and Spa
06.2014 - 08.2016
- Responsible for quarterly and yearly consumed and booked food and beverage goals as well as group room goals
- Prospect and solicit new business as well as follow up on all social inquiries
- Attended and participated in networking events, bridal shows
- I was a member of the Association of Bridal Consultants
- Creating Proposals, contracts and contract addendum's when necessary
- Serviced every event personally contracted
- Host menu tastings for clients and deliver completed banquet event orders to all contracted clients
Assistant Spa Manager
Lake Arrowhead Resort and Spa
09.2009 - 05.2014
- Coordinated 900 member fitness membership, billing, creation of membership promotions
- Creation and Implementation of all spa service menus, bridal menus, membership collateral, product purchasing and coordination
- Oversaw all outdoor activities including but not limited to: Resort boat charters, fishing, children's activities, nature hikes, campfires etc
- Oversaw all Spa personal, client and member satisfaction, sales, guest recovery, customer service, inventory, product placement, management of staff schedules
Education
Communications
Azusa Pacific University
Azusa, CASkills
- Skilled in HubSpot CRM Utilization
- Stay In Touch PMS
- ConnectWise Software Experience
- Experience with Quotient System
- Experience with Mind Matrix
- Experience with Spa Soft System
- Experience with Opera Systems
- Microsoft Office Proficiency
Timeline
Senior Sales and Experience Manager
Lumeria Maui, A Wellness Retreat Center
05.2024 - Current
Business Development Manager
M7 Services
06.2019 - 05.2024
Spa Consultant
Santos Hospitality Consulting
07.2018 - 05.2024
Spa Manager
Morongo Casino, Resort and Spa
08.2016 - 07.2017
Social Sales Catering Manager
Lake Arrowhead Resort and Spa
06.2014 - 08.2016
Assistant Spa Manager
Lake Arrowhead Resort and Spa
09.2009 - 05.2014
Communications
Azusa Pacific University
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