Jillian Sclafani
Chesapeake
Summary
Experienced with fitness, management, team leadership, and marketing strategy implementation. Utilizes strong communication and organizational skills to improve client engagement and retention. Track record of enhancing operational processes and driving team success.
Overview
17
17
years of professional experience
Work History
Instructor
Gold Gym
03.2018 - 03.2020
- Cultivated a welcoming atmosphere for all skill levels, promoting inclusivity and accessibility within group fitness classes.
- Developed creative and fun fitness classes to keep participants engaged and motivated.
- Improved class attendance by creating innovative and engaging group fitness routines.
- Participated in regular staff meetings to discuss progress towards targets, addressing challenges collaboratively for optimal results across all classes offered at the facility.
- Collaborated with other instructors to create effective class designs focused on participant feedback.
- Boosted participant retention rates with personalized feedback and encouragement.
- Created daily social media posts to engage gym members as well as increase memberships.
- Attended workshops and/or certifications monhtly to keep up with current trends in the industry.
Cosmetics Manager
Ulta Cosmetics
02.2008 - 06.2010
- Trained cosmetics personnel in sales techniques and product line to improve recommendations and increase upselling for department.
- Coached cosmetics sales team on promotions and events to increase marketing effectiveness and boost sales of critical merchandise.
- Enhanced customer satisfaction by providing personalized beauty consultations and product recommendations.
- Maintained accurate inventory and sales records for department.
- Consistently meet and exceeded sales and service goals.
- Withheld New York state board standards while performing ethetics services on clients.
Manager
Center Gold East
10.2008 - 11.2024
- Managed and motivated employees to be productive and engaged in work.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Increased sales revenue by developing and implementing effective sales strategies.
- Evaluated competitor offerings to adapt sales strategies and maintain competitive advantage.
- Liaised with sales, and management teams to develop solutions and accomplish shared objectives.
- Maintained communication with staff, management, and vendors to ensure proper inventory operations for the business
Education
High School Diploma -
Longwood High School
Middle Island, NYEsthetics
New York Institute of Beauty
Islandia, NY12-2007
Les Mills Body Pump Certified
Schwinn Certified
Beatboss Spinning Certified
Skills
- Strong communication skills
- Group and individual instruction
- Company standards enforcement
- Team collaboration
- Problem-solving
- Attention to detail
Timeline
Instructor
Gold Gym
03.2018 - 03.2020
Manager
Center Gold East
10.2008 - 11.2024
Cosmetics Manager
Ulta Cosmetics
02.2008 - 06.2010
High School Diploma -
Longwood High School
Esthetics
New York Institute of Beauty
Les Mills Body Pump Certified
Schwinn Certified
Beatboss Spinning Certified
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