Jillian Sesing
Summary
Dependable server providing efficient, high-quality customer service to guests in high volume restaurant settings. Adaptable professional with expertise in personnel development, team collaboration and problem solving.
Overview
8
8
years of professional experience
Work History
Nanny
Private Household
05.2019 - Current
- Collaborated closely with parents in establishing boundaries/rules within the household which helped maintain consistency across all environments.
- Maintained a clean and organized home environment conducive to optimal child development through regular tidying duties.
- Provided nutritious meals and snacks according to dietary restrictions or preferences, ensuring balanced nutrition for growing bodies.
Shift Lead, Server, Expo
Lucille
10.2021 - 06.2023
- Provided exceptional customer service in a high volume restaurant by addressing inquiries, resolving issues, and maintaining a welcoming atmosphere for patrons.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Completed store opening and closing procedures and oversaw cash handling procedures, ensuring accuracy and proper documentation at all times.
- Trained and mentored new employees to maximize team performance.
Group Fitness Coach
FIRE Fitness
06.2021 - 02.2022
- Enhanced client fitness levels by developing and implementing customized group workout plans.
- Improved overall client satisfaction through consistent communication, addressing concerns, and adapting workouts to individual needs.
- Demonstrated comprehensive knowledge of various exercise modalities during classes, from cardio conditioning to strength training exercises that catered to diverse skill levels.
Server
Fat Joe's Bar & Grill
06.2016 - 12.2019
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Education
Bachelor of Science - Biology
University of Wisconsin-Madison
2021
Skills
- Friendly and warm
- Reliable and trustworthy
- Approachable
- Strong work ethic and time management skills
- Exceptional customer service and service prioritization
Accomplishments
Nonprofit Co-Founder
Published Children's Book Author
Dean's List Student
Timeline
Shift Lead, Server, Expo
Lucille
10.2021 - 06.2023
Group Fitness Coach
FIRE Fitness
06.2021 - 02.2022
Nanny
Private Household
05.2019 - Current
Server
Fat Joe's Bar & Grill
06.2016 - 12.2019
Bachelor of Science - Biology
University of Wisconsin-Madison