Summary
Overview
Work History
Education
Skills
Languages
Work Availability
Timeline
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JILLIAN SOTO

Brooklyn,NY

Summary

Driven Pharmacy Technician with 9 years of experience and success in working within fast-paced pharmacy settings. Highly proficient in accurately filling and labeling prescriptions, maintaining drug inventories and updating pharmacy records. Excited to bring talent and record of excellence in customer service to growing pharmacy. Reliable Pharmacy with experience guiding and overseeing team of staff while ringing up customers. Trained, coached and supervised employees by enforcing policies and practices. Quickly responded to customer requests or complaints.

Overview

16
16
years of professional experience

Work History

Cashier/Technician's Assistant

HealthPro Pharmacy
10.2014 - 10.2023
  • Performed clerical tasks such as filing, faxing and answering phones
  • Maintained prescription records
  • Checked patients eligibility prior to dispensing medication
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.

Home Health Aide

Freedom Care
10.2019 - 02.2020
  • Administered prescribed oral medications, under "the" written direction of physician
  • Assisted patients with personal services such as; bathing, dressing and grooming
  • Performed laundry, grocery shopping and other light housekeeping duties as instructed by client.
  • Provided transportation and appointments management.

Manager

Fulton Laundromat
12.2007 - 12.2012
  • Assisted in damage control and stock inventory
  • Maintained daily operations such as inventory control, peer mentoring, conflict resolution, customer loyalty, as well as training and hiring staff
  • Supervised and coordinated the activities of employees in the fulfillment department
  • Prepared and processed the dropping off of laundry to customers residences.

Customer Service Associate at Amazon

Amazon Hub Locker
07.2021 - Current
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Take customers packaged and process there returns.

Education

Some College (No Degree) -

BMCC
New York, NY

Skills

  • Service Calls
  • Customer Rapport
  • Team Leadership
  • Contract Development and Management
  • Employee Performance Reviews
  • Cash Distribution
  • Managing Prescription Refills
  • Strength Improvements

Languages

Spanish
Professional Working

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline

Customer Service Associate at Amazon

Amazon Hub Locker
07.2021 - Current

Home Health Aide

Freedom Care
10.2019 - 02.2020

Cashier/Technician's Assistant

HealthPro Pharmacy
10.2014 - 10.2023

Manager

Fulton Laundromat
12.2007 - 12.2012

Some College (No Degree) -

BMCC

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JILLIAN SOTO