Jillian Summa
Canal Winchester,Ohio
Summary
Supported team members by fostering strong working relationships and promoting collaboration. Contributed to achieving project goals in fast-paced environments. Demonstrated reliability and initiative in managing tasks effectively.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Assistant Store Manager
Platos's Closet
Reynoldsburg, OH
11.2025 - Current
- Supervised daily operations to enhance team performance and customer satisfaction.
- Trained and mentored new staff on company policies and procedures.
- Implemented visual merchandising strategies to optimize product presentation and sales.
- Managed inventory control processes, ensuring accurate stock levels and timely replenishment.
- Collaborated with the store manager in developing staffing schedules and labor cost management.
- Resolved customer inquiries and complaints, fostering positive shopping experiences.
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
- Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
Baking Manager
Sugar Rush Columbus
Reynoldsburg, Ohio
06.2024 - 10.2025
- Coordinated communication between team members to ensure alignment on tasks.
- Facilitated training sessions for new team members on company policies and procedures.
- Monitored staff performance and addressed issues.
- Enforced customer service standards and resolved customer problems to uphold quality service.
- Coached, mentored and trained team members in order to improve their job performance.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Trained employees on additional job positions to maintain coverage of roles.
Kitchen Staff Member
Buffalo Wild Wings
Reynoldsburg, Ohio
05.2023 - 06.2024
- Prepared and assembled food items according to company standards.
- Maintained cleanliness and organization of kitchen workstations and equipment.
- Assisted team members during busy shifts to ensure efficient service.
- Followed food safety guidelines to prevent contamination and ensure quality.
- Communicated effectively with front-of-house staff regarding customer orders.
- Operated kitchen equipment including fryers, grills, and slicers safely.
- Stocked ingredients and supplies to maintain workflow during peak hours.
- Trained new kitchen staff on proper food preparation techniques and safety practices.
- Cleaned and sanitized work surfaces, equipment, utensils, dishes, or silverware.
- Adhered fully to kitchen standards involving required portion sizes, individual recipe instructions and safe food handling procedures.
Education
High School - undefined
Summit High School
Reynoldsburg, Ohio05.2023
Skills
- Staff training
- Customer service
- Time management
- Effective communication
- Task delegation
- Food safety compliance
- Kitchen equipment operation
- Operational standards
- Task prioritization
- Customer service and engagement
- Problem-solving
- Staff supervision
Certification
Lash Extension Certification
Interests
Love to read, Enjoy walking my dog, Cake Decorating, Eyelash Extension Technician
Timeline
Assistant Store Manager
Platos's Closet
11.2025 - Current
Baking Manager
Sugar Rush Columbus
06.2024 - 10.2025
Kitchen Staff Member
Buffalo Wild Wings
05.2023 - 06.2024
High School - undefined
Summit High School