Jillian Talbot
Crandall,TX
Summary
Workplace Investigator with 10+ years of experience leading high-volume, complex employee relations investigations within a Fortune 100 environment. Expertise in conducting fair, thorough, and unbiased investigations into policy violations, Code of Conduct concerns, and workplace conflict. Skilled in risk assessment, investigative strategy, and synthesizing complex information into clear, actionable insights for senior leadership. Proven ability to influence stakeholders, drive resolution, and support scalable People Operations strategies in dynamic environments.
Overview
12
12
years of professional experience
Work History
HR Investigator
AT&T
05.2018 - Current
- Conduct over 350 high-volume, end-to-end workplace investigations involving alleged violations of HR policies, Code of Conduct, and employee relations concerns annually
- Lead thorough fact-finding efforts, including conducting interviews, gathering evidence, and assessing credibility across conflicting accounts
- Prepare clear, concise investigative reports and executive summaries with actionable findings and recommendations for leadership decision-making
- Track and maintain detailed investigation documentation and case data, ensuring accuracy, consistency, and compliance with internal standards
- Partner cross-functionally with Legal, Labor Relations, and HR leadership to ensure fair, compliant, and risk-aligned outcomes
- Provide risk insights and identify trends across investigations to support proactive mitigation strategies and business decision-making
- Anticipate and escalate high-risk or sensitive issues to appropriate stakeholders, ensuring timely resolution and alignment with policy and compliance standards
- Collaborate with multiple stakeholders across functions, maintaining diplomacy, confidentiality, and strong professional judgment in sensitive situations
- Contribute to process improvements and standardization of investigative practices, adapting to evolving SOPs and operational changes
- Support arbitration and legal proceedings, providing case documentation and investigative insights.
- Integrated AI tools into investigative processes to improve efficiency, standardize documentation, and support high-volume case management
- Applied AI-assisted analysis to synthesize interview notes, identify patterns, and enhance clarity and consistency of investigative reports for executive-level review
Executive Administrative Assistant
AT&T
03.2016 - 05.2018
- Supported Directors and Vice Presidents in a fast-paced corporate environment
- Managed executive calendars, scheduling meetings and prioritizing appointments for optimal time management.
- Coordinated travel both domestic and international, and executive priorities ensuring compliance with company policies and enhancing travel efficience.
- Streamlined office operations by implementing process improvements that enhanced workflow efficiency.
- Coordinated meetings, events, and cross-functional initiatives
- Served as key point of contact for stakeholders and partners
- Supported budget tracking and operational processes
- Improved efficiency by streamlining administrative workflows
- Mentored junior administrative staff, fostering skill development and promoting team collaboration.
Employee Engagement Specialist / HR Partner
AT&T
01.2014 - 03.2016
- Partnered with leadership to support employee engagement and workplace experience initiatives
- Hosted over 70 events including, career building, social, training, and town hall events annually.
- Analyzed feedback and workplace trends to identify risks and recommend scalable solutions
- Influenced leaders to improve team effectiveness and morale
- Supported change management initiatives across teams
- Facilitated communication to enhance trust and transparency
Education
Bachelor of Science - Hospitality And Tourism Management
Northwestern State University
Natchitoches, LASkills
- Workplace Investigations
- Employee Relations
- HR Compliance
- Risk Assessment
- Investigative Strategy
- Interviewing & Credibility Analysis
- Executive Reporting
- Stakeholder Management
- Cross-Functional Collaboration
- Program & Project Management
Awards
- AT&T Extraordinary Leadership Award
- AT&T Community Champion
- President's Volunteer Service Awards (Bronze & Silver 2017, 2018, 2019, 2020, 2022, 2023, and 2025)
- AT&T Director's Choice & Spotlight Awards
Timeline
HR Investigator
AT&T
05.2018 - Current
Executive Administrative Assistant
AT&T
03.2016 - 05.2018
Employee Engagement Specialist / HR Partner
AT&T
01.2014 - 03.2016
Bachelor of Science - Hospitality And Tourism Management
Northwestern State University