Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Jillian Torosian

Bakersfield,CA

Summary

Outgoing and friendly Barista with excellent interpersonal communication strengths. Solid experience processing payments, handling food and meeting customer demands with diligent and well-organized mentality. Certified in safe food handling.

Overview

5
5
years of professional experience

Work History

Barista Shift Supervisor

Bread And Honey
02.2023 - Current
  • Enhanced customer satisfaction by providing exceptional service and maintaining a clean, welcoming environment.
  • Ensured high-quality products by closely monitoring espresso extraction times and milk steaming techniques.
  • Handled customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service.
  • Managed food resources, memorized orders, and coordinated customer service.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Stored food in designated containers and storage areas to increase shelf life, improve kitchen organization, and provide easy access during busy peak service times.
  • Enhanced event success by coordinating with clients and understanding their specific catering needs.

Deli Clerk

Vons Grocery Store
02.2022 - 12.2022
  • Increased customer satisfaction by providing exceptional service and maintaining a clean, organized deli counter.
  • Enhanced product presentation by arranging visually appealing displays and regularly rotating items to ensure freshness.
  • Reduced food waste by closely monitoring inventory levels and proactively adjusting orders based on sales trends.
  • Maintained a safe working environment by adhering to food safety guidelines and promptly addressing any hazards.
  • Improved workflow efficiency by effectively multitasking, prioritizing tasks, and communicating with team members.
  • Developed strong rapport with customers by offering personalized service, answering questions, and making recommendations based on preferences.

Beauty Advisor

JCPenney
09.2020 - 01.2022
  • Answered customer questions about products and services, helped locate merchandise, and promoted key items.
  • Maintained counter and display areas for cleanliness and organization.
  • Identified skin and hair needs of customers to provide assistance in choosing best products.
  • Promoted additional products and services to increase sales numbers and revenue with diverse selection.
  • Processed payments, entering sales in register for prompt customer service.
  • Developed in-depth product knowledge and kept up to date with latest trends in beauty to avail of resources and apply best practices.

Volunteer Activities Coordinator

Boys And Girls Club
03.2019 - 10.2021
  • Help keep club members on task, quiet, and focused on completing their school assignments.
  • Helped organize fun enrichment activities for everyday after homework.
  • Greet members, parents, and visitors when entering the building.
  • Assist in signing members in and out of club daily.
  • Provide encouragement and positive reenforcement to members during activities.
  • Mentored new volunteers, fostering a supportive and inclusive team environment.

Education

Communications

Clovis Community College
Fresno, CA

High School Diploma -

Golden Valley High School
Bakersfield, CA
06.2018

Skills

  • Product Knowledge
  • Customer service
  • Excellent communication
  • POS Systems
  • Food Preparation
  • Opening and Closing Duties
  • Cash Handling
  • Ordering Procedures
  • Empathy and Understanding
  • Problem Solving
  • Interpersonal Skills

References

References available upon request.

Timeline

Barista Shift Supervisor

Bread And Honey
02.2023 - Current

Deli Clerk

Vons Grocery Store
02.2022 - 12.2022

Beauty Advisor

JCPenney
09.2020 - 01.2022

Volunteer Activities Coordinator

Boys And Girls Club
03.2019 - 10.2021

Communications

Clovis Community College

High School Diploma -

Golden Valley High School

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Jillian Torosian