Jillian Vazquez
Blairstown,NJ
Summary
Dynamic IT professional with extensive expertise in hardware setup and a proven ability to manage multiple tasks efficiently. Successfully handled IT support requests, streamlined repair processes, and enhanced system performance, leading to significant improvements in operational efficiency. Recognized as a collaborative team player dedicated to driving teams toward innovative solutions while delivering exceptional end-user support. Committed to leveraging technical skills and proactive problem-solving abilities to contribute to organizational success.
Overview
11
11
years of professional experience
Work History
Technology Assistant
Pope John XXIII Regional High School
Sparta, NJ
09.2017 - Current
- Managed high levels of call flow and responded to technical support needs.
- Installed and configured software and hardware.
- Diagnosed and troubleshot hardware, software, and network issues.
- Provided on-call support for critical issues related to Google Ed Suite.
- Provided technical support for faculty, staff, and students during classroom technology integration.
- Managed multiple projects simultaneously while meeting deadlines.
- Resolved technical issues (Tier 1 & 2) reported by users via help desk ticketing system.
- Assisted in the maintenance and troubleshooting of hardware and software systems across school departments.
- Managed inventory of technological equipment and supplies for the school.
- Performed troubleshooting and repaired peripheral devices such as printers, scanners, projectors, MacBooks, and Chromebooks.
- Kept flexible schedule and resolved after-hours and weekend emergencies quickly and accurately.
IT Coordinator
Fredon Township Elementary School
Fredon, NJ
07.2016 - 06.2017
- Coordinated material procurement and services to align with budget constraints.
- Managed IT support requests for staff and students to maintain operational efficiency.
- Installed, configured, and maintained computer hardware, systems, and applications.
- Responded promptly to after-hours emergencies and technical inquiries.
- Coordinated training sessions on new software for teachers and students.
- Managed IT support services, ensuring timely resolution of technical issues for staff and students.
- Oversaw daily performance of computer systems.
- Installed, configured, maintained, and repaired computers, peripherals, and related equipment.
- Documented support interactions for future reference.
IT Technician Intern
Vernon Township School District
Vernon, NJ
06.2015 - 06.2016
- Responded and provide support for requests from end-users.
- Provided technical support for staff and students
- Collaborated with other Techs on projects.
- Performed troubleshooting and repaired peripheral devices such as printers, scanners, projectors, and Chromebooks.
- Resolve Chromebook hardware issues
Education
Associate of Applied Science - Computer Networking, Cyber Security
Suny Orange Co. Community College
Middletown05-2016
Bachelor of Arts - History, Anthropology
Ramapo College of New Jersey
Mahwah, NJ05-2012
Associate of Arts - Liberal Arts and General Studies
Sussex County Community College
Newton, NJ12-2011
Skills
- Proficient in MacOS, iPadOS, ChromeOS, and Google Ed Suite
- Experienced with Help Desk & Ticketing Systems
- Remote and End-user assistance and support (Splashtop)
- User Account Management (Google, PowerSchool)
- Experienced with Printer, Scanner, Projector, TV & Peripheral Support
- Cool, Calm, and Collected under pressure
- Experienced balanced shifting demands with set deadlines
- Effective problem resolution
- Hardware Maintenance and Repair
- Hardware & Software Installation/Configuration
- Network Troubleshooting (Wi-Fi)
Timeline
Technology Assistant
Pope John XXIII Regional High School
09.2017 - Current
IT Coordinator
Fredon Township Elementary School
07.2016 - 06.2017
IT Technician Intern
Vernon Township School District
06.2015 - 06.2016
Associate of Applied Science - Computer Networking, Cyber Security
Suny Orange Co. Community College
Bachelor of Arts - History, Anthropology
Ramapo College of New Jersey
Associate of Arts - Liberal Arts and General Studies
Sussex County Community College