Summary
Overview
Work History
Education
Skills
Timeline
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Jillian Vazquez

Blairstown,NJ

Summary

Dynamic IT professional with extensive expertise in hardware setup and a proven ability to manage multiple tasks efficiently. Successfully handled IT support requests, streamlined repair processes, and enhanced system performance, leading to significant improvements in operational efficiency. Recognized as a collaborative team player dedicated to driving teams toward innovative solutions while delivering exceptional end-user support. Committed to leveraging technical skills and proactive problem-solving abilities to contribute to organizational success.

Overview

11
11
years of professional experience

Work History

Technology Assistant

Pope John XXIII Regional High School
Sparta, NJ
09.2017 - Current
  • Managed high levels of call flow and responded to technical support needs.
  • Installed and configured software and hardware.
  • Diagnosed and troubleshot hardware, software, and network issues.
  • Provided on-call support for critical issues related to Google Ed Suite.
  • Provided technical support for faculty, staff, and students during classroom technology integration.
  • Managed multiple projects simultaneously while meeting deadlines.
  • Resolved technical issues (Tier 1 & 2) reported by users via help desk ticketing system.
  • Assisted in the maintenance and troubleshooting of hardware and software systems across school departments.
  • Managed inventory of technological equipment and supplies for the school.
  • Performed troubleshooting and repaired peripheral devices such as printers, scanners, projectors, MacBooks, and Chromebooks.
  • Kept flexible schedule and resolved after-hours and weekend emergencies quickly and accurately.

IT Coordinator

Fredon Township Elementary School
Fredon, NJ
07.2016 - 06.2017
  • Coordinated material procurement and services to align with budget constraints.
  • Managed IT support requests for staff and students to maintain operational efficiency.
  • Installed, configured, and maintained computer hardware, systems, and applications.
  • Responded promptly to after-hours emergencies and technical inquiries.
  • Coordinated training sessions on new software for teachers and students.
  • Managed IT support services, ensuring timely resolution of technical issues for staff and students.
  • Oversaw daily performance of computer systems.
  • Installed, configured, maintained, and repaired computers, peripherals, and related equipment.
  • Documented support interactions for future reference.

IT Technician Intern

Vernon Township School District
Vernon, NJ
06.2015 - 06.2016
  • Responded and provide support for requests from end-users.
  • Provided technical support for staff and students
  • Collaborated with other Techs on projects.
  • Performed troubleshooting and repaired peripheral devices such as printers, scanners, projectors, and Chromebooks.
  • Resolve Chromebook hardware issues

Education

Associate of Applied Science - Computer Networking, Cyber Security

Suny Orange Co. Community College
Middletown
05-2016

Bachelor of Arts - History, Anthropology

Ramapo College of New Jersey
Mahwah, NJ
05-2012

Associate of Arts - Liberal Arts and General Studies

Sussex County Community College
Newton, NJ
12-2011

Skills

  • Proficient in MacOS, iPadOS, ChromeOS, and Google Ed Suite
  • Experienced with Help Desk & Ticketing Systems
  • Remote and End-user assistance and support (Splashtop)
  • User Account Management (Google, PowerSchool)
  • Experienced with Printer, Scanner, Projector, TV & Peripheral Support
  • Cool, Calm, and Collected under pressure
  • Experienced balanced shifting demands with set deadlines
  • Effective problem resolution
  • Hardware Maintenance and Repair
  • Hardware & Software Installation/Configuration
  • Network Troubleshooting (Wi-Fi)

Timeline

Technology Assistant

Pope John XXIII Regional High School
09.2017 - Current

IT Coordinator

Fredon Township Elementary School
07.2016 - 06.2017

IT Technician Intern

Vernon Township School District
06.2015 - 06.2016

Associate of Applied Science - Computer Networking, Cyber Security

Suny Orange Co. Community College

Bachelor of Arts - History, Anthropology

Ramapo College of New Jersey

Associate of Arts - Liberal Arts and General Studies

Sussex County Community College