Jillian wetz
Norman,OK
Summary
Dynamic and detail-oriented professional with a proven track record at Chickasaw Nation Riverwind Casino, enhancing customer satisfaction and loyalty through exceptional service and complaint resolution. Skilled in CRM software and guest relations, adept at fostering positive experiences. Demonstrated ability to improve operational efficiency and customer engagement, leveraging both technical and interpersonal skills.
Energetic and personable individual with knack for customer engagement and communication. Possesses foundational knowledge in customer service principles, coupled with strong problem-solving and multitasking abilities. Dedicated to ensuring positive and seamless experience for all patrons.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Player Services Representative
Chickasaw Nation Riverwind Casino
06.2024 - Current
- Maintained up-to-date knowledge of gaming promotions, events, and news to keep players informed on current happenings within the establishment.
- Maintained accurate records of transactions to ensure smooth operations at the gaming floor.
- Bolstered customer retention by creating and offering unique discount options and inspiring interest in new product lines.
- Assisted guests with reservation modifications, resolving any issues promptly and professionally.
- Resolved guest complaints diplomatically to maintain a positive property reputation and high customer satisfaction rates.
- Developed strong rapport with returning guests to foster loyalty and repeat business.
- Investigated and resolved customer inquiries and complaints quickly.
- Enhanced guest satisfaction by providing exceptional customer service at the front desk.
Pizza Server
Pizza Express
09.2023 - 05.2024
- Handled cash transactions accurately, ensuring proper change was given to customers.
- Supported team members by assisting with food preparation tasks during peak hours, streamlining the overall workflow.
- Assisted with maintaining a clean and organized dining area for an enjoyable atmosphere.
- Utilized strong multitasking skills to manage multiple tables and large groups effectively.
- Processed orders and sent to kitchen employees for preparation.
- Answered customers' questions, recommended items, and recorded order information.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
Volunteer Firefighter
Wichita Mountain Estates
04.2022 - 05.2024
- Administered first aid and conducted emergent response management.
- Demonstrated adaptability during crises by adjusting tactics based on changing conditions or new information.
- Strengthened firefighter skills through ongoing professional development opportunities such as attending workshops or conferences related to the field.
- Enhanced internal communication within the department by contributing valuable input at regular meetings and debriefings.
- Minimized risk of accidents on scene by following established protocols regarding traffic control management.
- Assisted in reducing property damage during fires with strategic placement of ladders, hoses, and other firefighting equipment.
- Upheld high levels of readiness while on call, ensuring timely response to any potential emergencies.
- Drove and operated structural pumpers, tankers, ladders, and service vehicles to aid in rescue operations.
Server
Texas Rooadhouse
12.2022 - 09.2023
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Served food and beverages promptly with focused attention to customer needs.
Education
High School Diploma -
Elgin High School
Elgin, OK05-2023
Skills
- Goal-Oriented
- Complaint Handling
- CRM Software
- Customer Service
- Computer Skills
- Detail Oriented
- Data Entry
- First Aid Training
- Guest Relations
- Documentation And Reporting
Certification
- Cardiopulmonary Resuscitation (CPR) - American Red Cross.
- Emergency Vehicle Operator Course Certificate– Various States' Departments of Transportation.
- Hazardous Materials Awareness and Operations Certification - Pro Board Fire Service Professional Qualifications System (ProBoard).
- Basic Life Support for Healthcare Providers (BLS) - American Heart Association.
Timeline
Player Services Representative
Chickasaw Nation Riverwind Casino
06.2024 - Current
Pizza Server
Pizza Express
09.2023 - 05.2024
Server
Texas Rooadhouse
12.2022 - 09.2023
Volunteer Firefighter
Wichita Mountain Estates
04.2022 - 05.2024
- Cardiopulmonary Resuscitation (CPR) - American Red Cross.
- Emergency Vehicle Operator Course Certificate– Various States' Departments of Transportation.
- Hazardous Materials Awareness and Operations Certification - Pro Board Fire Service Professional Qualifications System (ProBoard).
- Basic Life Support for Healthcare Providers (BLS) - American Heart Association.
High School Diploma -
Elgin High School
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