Jillian Wolny
Mansfield,TX
Summary
Educated Customer Service Lead with great coaching, documentation, and active listening skills. Proven history of maintaining professionalism and positivity in stressful situations. An organized and motivated individual, eager to utilize time management and organizational skills across diverse settings. Seeking opportunities to enhance abilities while contributing to company growth.
Overview
6
6
years of professional experience
Work History
Customer Service Team Lead
Bass Pro Shops
Grand Prairie, TX
03.2023 - Current
- Provided training and guidance to customer service representatives on policies, procedures, and best practices.
- Monitored customer interactions with the team to identify areas of improvement or opportunities for growth.
- Assisted in resolving escalated customer complaints or issues in a timely manner.
- Participated in recruitment activities such as interviewing potential candidates for open positions.
- Managed daily operations of the team including scheduling shifts, assigning tasks.
Lead Preschool Teacher
The Learning Experience
Mansfield, TX
08.2021 - 03.2023
- Organized and maintained a safe learning environment for children, including supervision of indoor and outdoor playtime.
- Assisted in developing lesson plans that incorporated reading, writing, math, science and art into daily activities.
- Observed and documented students' growth and development throughout the year.
- Monitored classroom supplies inventory levels and ordered new items as needed.
- Facilitated parent-teacher conferences when needed in order to discuss student progress or areas needing improvement.
Cashier Team Lead
Forever 21
Arlington, TX
04.2019 - 08.2021
- Assisted cashiers with resolving customer complaints and inquiries.
- Trained new cashiers on proper use of registers and store policies.
- Performed daily opening and closing procedures for the register area.
- Created a positive atmosphere in the workplace by recognizing employees' efforts through rewards programs.
- Ordered office supplies as needed for staff.
Education
High School Diploma -
Mansfield Legacy High School
Mansfield, TX05-2019
Skills
- Telephone Etiquette
- Excellent Problem Solving
- Policy Enforcement
- Customer service excellence
- Staffing oversight
- Team Training
References
- Jayla Rodriquez / (682)300-5202 / Coworker
- Adam Rood / (972)400-7559 / Current Manager
- Victoria / (817)823-9027 / Family Friend
Timeline
Customer Service Team Lead
Bass Pro Shops
03.2023 - Current
Lead Preschool Teacher
The Learning Experience
08.2021 - 03.2023
Cashier Team Lead
Forever 21
04.2019 - 08.2021
High School Diploma -
Mansfield Legacy High School