Jillian Wu
Mason,OH
Summary
Hardworking Student offering part-time work experience and extensive knowledge of core subject matter. Meticulous and detail-oriented with excellent observational, organizational and communication skills.
Overview
4
4
years of professional experience
Work History
Release Management Intern
Fifth Third Bank
06.2024 - 08.2024
- Managed chatbot platform releases, collaborating with digital messaging team on deployment scheduling, quality assurance, and process documentation to reduce release cycle time by 25%
- Created over 50 change requests in Plutora and ServiceNow tickets weekly, ensuring 100% compliance with governance standards and thorough documentation (comprehensive QA audits, test reports, implementation plans, and production validation documents)
- Automated routine chatbot platform releases, leading to a 50% reduction in customer wait times and 20% increase in user satisfaction scores
Barista
Cavu Coffee
01.2024 - 08.2024
- Skilled barista with expertise in coffee making and customer service.
Small Business Owner
Potter and Clay
03.2023 - 07.2024
- Designed and handcrafted over 200 unique jewelry pieces
- Promoted and sold jewelry at local market vendors, generating a profit of over $1,000
Public Relations Intern
Denimrush
06.2023 - 08.2023
- Collaborated with the CEO to design and promote PR boxes, contributing to a 25% increase in online engagement and a 15% growth in social media followers within 3 months
- Managed a marketing budget of $50,000, optimizing spend across channels to achieve a 20% increase in ROI and a 30% reduction in cost per acquisition
Hostess
Gyukaku
01.2021 - 08.2023
- Efficiently took reservations, seated customers, and addressed customer inquiries.
Education
BBA - Business
Washington University in St. Louis
St. Louis05.2028
High School Diploma -
William Mason High School
Mason, OH05.2024
Skills
Critical thinking
Risk-taking skills
Adaptability
Growth mindset
Accomplishments
John B. Ervin Scholar
Hobbies
- Figure Skating
- Avid matcha enthusiast
- Church worship leader
Timeline
Release Management Intern
Fifth Third Bank
06.2024 - 08.2024
Barista
Cavu Coffee
01.2024 - 08.2024
Public Relations Intern
Denimrush
06.2023 - 08.2023
Small Business Owner
Potter and Clay
03.2023 - 07.2024
Hostess
Gyukaku
01.2021 - 08.2023
BBA - Business
Washington University in St. Louis
High School Diploma -
William Mason High School