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Hardworking Student offering part-time work experience and extensive knowledge of core subject matter. Meticulous and detail-oriented with excellent observational, organizational and communication skills.

Seeking a challenging Leadership role to enhance Business and IT collaboration from strategic planning to tactical activities with successful delivery and building high-performing teams, creating Product strategy, roadmaps, getting results the right way, and fostering continuous learning.
Seasoned action-oriented Information Technology leader with over 21 years of experience in Software Development Life Cycle that include Project/Portfolio and delivery management. Lead Staff Aug engagements managing multimillion-dollar projects at Blueshield of California and responsible for managing the overall requirements, features, prioritization, and sequencing for creating iterative value and/or enhancements to improve the customer experience. Cross functional and Managed End to End Delivery and business growth in various Business services across Blueshield Portfolios. 15 years of Blue Shield experience out of which 2+ years as a Senior Project Manager at Infosys and 3+ years Project Manager at Cognizant Technology solution with hands on experience on various critical projects of Blueshield of California. Have experience working with Information technology governance principles and guidelines to support decision making for Complex and mission critical business processes and systems. Worked on System specifications design, documentation, implementation methodologies and applications supporting the business processes Experienced in Disaster recovery, Business continuity plan technology recovery principles and processes. Supported the leadership for assessing skills and education needs to support training, planning and development for my team Have working knowledge on Project management lifecycle management standards, methodologies, tools, and processes. 15+ years of experience implementing Software quality assurance and quality control principles, methods, tools, and techniques Assure the delivery of operational excellence and high performance from associates at various levels in the hierarchy, achieving the same through effective mentoring, training, and capacity planning. Helped in maintaining and delivery on a prioritized backlog and roadmap for the Information technology portfolio Successfully managed complex projects for the Promise Health Plan covering the Medi-Cal, CMC and Medicare LOBs related to Enrollment, Claims Strong knowledge of Project Management – developing project plan/schedule, risk management, resource staffing, project status reporting, Client/ Partner Systems engagement & coordination, ensuring completion within estimated time frames and budget constraints. Worked with cross portfolio Agile teams across multiple portfolios for each integrated release and Infrastructure release for Enterprise. Build cross-functional relationships with other enterprise teams to coordinate on issues and outcomes and represented the customer experience in forums that are addressing quality and cost of healthcare initiatives. Experience with Output management during Shield Advance Acceleration and Care1st Membership Migration Has been a high performing, result-orientated manager with domain experience that includes domain healthcare with BlueShield of California experience Collaborate with Portfolio leaders and ensured key personas are identified, created, developed, and utilized effectively for Infrastructure Release Management. Supported the Business Unit/Department yearly planning process - budget planning, strategic roadmap, Controls, Execution, Tracking and Reporting Excellent analytical and critical thinking skills and Working knowledge of Agile methodologies. Ability to work with minimal supervision with good understanding of Industry Standards (Agile/Scrum, Waterfall) and Software engineering processes. Supported many web implementation across Member and Provider portals and blueshieldca.com Lead root cause analysis and resolution for Production and Non-Production incidents and implemented prevention plan to reduce the recurring incidents. Experience with Shift left approach Partnering with Dev team to have QE involved at design sessions/code reviews and enforce more unit testing to get a better-quality code to QE for testing Have Managed the fixed fee and Managed services work for last 10 years with external vendors both onshore and offshore Effective working with groups ranging from development teams to project management to Business SMEs and leading 20+ resources at Offshore Knowledge in Managing and administering testing tools and maintained the requirements Traceability Matrix (RTM). Continuous learning and keen to know more on technology trends and industry best practices and recommend appropriate strategies. Conducted interviews, workshops and requirement elicitation sessions with end-users, clients, stakeholders, development groups and Subject Matter Experts (SMEs). Strong project management/product management and leadership skills, with experience in large implementations Demonstrated strong team building, conflict management, and time management, with the help of excellent communication and interpersonal skills. As an Enterprise Release management experienced in Monitoring and evaluating the effectiveness of the applied change management activities for all Change Request planed for Production. Effectively negotiate with project stakeholders, suppliers, or sponsors to achieve project objectives

Over 18 years of experience in ITIL process management, specializing in service delivery and vendor management. Proven ability to coordinate with management and cross-functional teams to execute daily operations effectively. Strong focus on data-driven decision-making to optimize processes and enhance team performance. Committed to fostering a collaborative and efficient work environment for all stakeholders.

 Results-driven Project Manager with a proven track record of directing manufacturing employees to ensure efficient production in line with quality standards. Utilizes a creative and analytical approach to continuously improve processes, excels at problem identification and solution provision. Skilled in mentoring, training, and empowering teams to achieve peak performance. Expertise in release management and IT service management, adept at streamlining software deployments and optimizing service delivery to enhance operational efficiency and drive high-quality outcomes. 

Madhumitha Senthil

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Release Management Intern

Data Analysis Intern

Student Assistant

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BBA - Healthcare Management

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Release Management Intern

Data Analysis Intern

Student Assistant

BBA - Healthcare Management

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