Jillian Yocum
Summary
Experienced in monitoring communications, ensuring accurate information relay and timely responses during urgent situations. Operated complex telecommunications equipment to enhance operational efficiency and streamline communication processes, while providing critical support during emergencies by coordinating communication between first responders and command staff. Oversaw maintenance of terminal databases, ensuring compliance with state regulations and enhancing information integrity through regular audits and process improvements. Trained new staff on system protocols, fostering team performance and compliance with agency standards.
Overview
23
23
years of professional experience
1
1
Certification
Work History
Telecommunications Operator
Matagorda County Sheriff's Office
Bay City, TX
2013.07 - Current
- Monitored incoming and outgoing communications, ensuring accurate information relay and timely response to urgent situations.
- Operated complex telecommunications equipment to enhance operational efficiency and streamline communication processes within the department.
- Provided critical support during emergency situations by coordinating communication between first responders and command staff.
- Trained and mentored new staff on system protocols and operational procedures, enhancing team performance and compliance with agency standards.
- Oversaw the maintenance and accuracy of terminal databases, ensuring compliance with state regulations and enhancing information integrity.
- Conducted regular audits of operational processes, identifying areas for improvement and implementing solutions that increased overall efficiency.
- Served as a liaison between departments to resolve issues related to data access, enhancing communication and service delivery across the agency.
- Responded promptly to customer inquiries via phone or email in a professional manner.
- Maintained records of all activities performed by staff members at the agency.
- Collaborated with IT personnel on troubleshooting technical issues affecting computers or software programs used at the Agency.
- Resolved customer complaints or answered customers' questions.
- Guided employees in handling difficult or complex problems.
- Discussed job performance problems with employees, identifying causes and issues to find solutions.
Cashier
Allen’s Market
Bay City, Texas
2003.03 - 2013.07
- Delivered exceptional customer service by accurately processing transactions and addressing inquiries, fostering a welcoming environment.
- Maintained accurate cash drawer balances through diligent tracking of transactions, ensuring financial integrity and accountability.
- Assisted in inventory management by restocking shelves promptly and organizing merchandise for optimal visibility and accessibility.
- Maintained organized inventory, ensuring timely restocking and optimal product availability for customer satisfaction.
- Managed cash register operations, accurately processing transactions and providing excellent customer service daily.
- Conducted regular store audits, identifying and addressing discrepancies to maintain compliance and operational integrity.
- Developed strong relationships with customers, promoting loyalty and repeat business through exceptional service.
- Managed key holder responsibilities such as opening and closing the store, setting alarms.
- Organized backroom storage areas to maximize efficiency of space utilization.
- Provided customer service including cashiering, merchandising and restocking shelves.
- Replenished merchandise displays throughout the store as needed.
- Received shipments from vendors and ensured that all products were properly stocked in their designated locations.
- Verified accuracy of register tills at beginning and end of shift.
- Supervised bank deposits and security procedures to support store opening and closing.
- Assisted in general housekeeping to maintain store image.
- Assisted customers with product selection and resolving complaints.
- Ensured store was opened and closed in a timely manner according to company policies.
- Enforced safety regulations within the store environment to protect both employees and customers.
Education
Van Vleck High School
05.2001
Skills
- Communication coordination
- Emergency response
- Operational efficiency
- Database management
Certification
- Masters telecommunications license
- Field training certified
- Supervisor certification
Timeline
Telecommunications Operator
Matagorda County Sheriff's Office
2013.07 - Current
Cashier
Allen’s Market
2003.03 - 2013.07
Van Vleck High School