Katelyn Broadway
Chapel Hill,NC
Summary
Dynamic telecommunications operator at Carol Woods, adept in emergency response coordination and effective communication. Proven ability to enhance team collaboration and streamline operations, while maintaining HIPAA compliance and managing sensitive data. Recognized for delivering exceptional customer service and fostering a supportive environment for residents and staff alike.
Overview
6
6
years of professional experience
1
1
Certification
Work History
TELECOMMUNICATIONS OPERATOR
CAROL WOODS: CONTINUOUS RETIREMENT COMMUNITY
CHAPEL HILL, NC
05.2024 - Current
- Receiving and transmitting staff communication via radio
- Receiving emergency and non-emergency calls from residents and staff
- Managing switchboard, safety protocols regarding alert panels, door alarms, fire alarms etc.
- Internal communication for facility emergencies to designated maintenance and engineering personnel.
- Coordinated internal staff communications, enhancing collaboration and streamlining workflow.
- Maintaining staff communication logs
- Filing and maintenance of sensitive data and information
- Generated monthly reports, providing insights and updates on operational progress.
- Preparation of electronic medical records for residents that are to be/being transported to the Emergency Department.
CAKE DECORATOR
LOWES FOODS
CHAPEL HILL, NC
07.2022 - 04.2023
- Performing 'Cake Decorator' functions as necessary such as icing cakes, writing on cakes, and other skills.
- Ability to follow reference material for optimal cake decoration
- Executed bakery and cakery tasks to streamline team operations and improve workflow.
- Maintenance of sanitation standards in: cooler, freezer, prep. and sales area.
- Cleaning and sterilization of bakery.
- Monitored product levels, quality, and freshness to ensure optimal inventory.
- Maintained food safety standards through effective management of storage, cleanliness, sanitation, and rotation of baked goods.
- Providing excellent customer service, greeting all guests in a kind and friendly manner
- Enhanced shopping experience by sharing relatable stories and providing samples of best-selling products.
- Communicating guest special requests to management.
- Immediate communication to management in case of refrigeration issues.
- Preparation of products for the sales floor (I.e: pricing, packaging and labelling, expiration dates, quality inspection)
- Informed customers of specials and sales through PA announcements.
- Assisting in product receiving and storage
ELECTRONIC SALES ASSOCIATE
WALMART
MEBANE AND HILLSBOROUGH
07.2020 - 04.2022
- Sales of electronic devices, also supporting sales goals by promoting value-added items such as extended warranties and device insurance.
- Completed sales by engaging with customers, highlighting product benefits, and promoting additional items of interest.
- Providing detailed responses to customer questions about pricing and features.
- Assisted customers in selecting between two different products while providing information on alternative options that better met their needs.
- Informed customers about promotions and stock availability to enhance their shopping experience.
- Monitored sales floor for suspicious activities, ensuring security and loss prevention.
- Assisted customers in photography area with picture printing, canvassing, and cutting services, ensuring quality and safety.
- Monitoring and recording inventory and stock levels, periodical inventory checking (comparing it to expected levels, taking note of discrepancies or missing stock).
- Monitoring of the sales floor to ensure that items are well stocked and correctly priced.
Education
HIGH SCHOOL DIPLOMA EQUIVALENCY - GED -
GED READY
OnlineSkills
- Telecommunication protocols
- Multiline phone systems operation
- Call monitoring
- Troubleshooting systems
- Network troubleshooting
- Effective communication
- Crisis communication
- Customer support
- Problem solving
- Confidentiality management
- HIPAA compliance
- Voice modulation
- Team collaboration
- Leadership skills
- Training development
- Conflict resolution
- Sales strategies
- Relationship management
- Emergency response coordination
- Spreadsheet proficiency
- Database management
- Software upgrades
- Analytical skills
- Professionalism
- Cash handling expertise
- Front desk operations
- Baking and pastry preparation
- Community care
- Database management
- Professionalism
Certification
- CPR Certification
- BLS Certification
Timeline
TELECOMMUNICATIONS OPERATOR
CAROL WOODS: CONTINUOUS RETIREMENT COMMUNITY
05.2024 - Current
CAKE DECORATOR
LOWES FOODS
07.2022 - 04.2023
ELECTRONIC SALES ASSOCIATE
WALMART
07.2020 - 04.2022
HIGH SCHOOL DIPLOMA EQUIVALENCY - GED -
GED READY