Jillian Zambrano
Elizabeth
Summary
Results-driven paralegal skilled in researching legal case information and preparing necessary correspondence with strong understanding of legal terminology and processes. Adept in maintaining confidential records and client information. Pleasantly assists attorneys in preparing for trials and other legal proceedings.
Overview
26
26
years of professional experience
Work History
Substitute Teacher, K-12
East Orange School District
12.2023 - Current
- Maintained day-to-day classroom management and discipline to promote learning initiatives.
- Kept accurate and current attendance records and assignment sheets to maintain file compliance.
- Researched and selected age-appropriate materials and resources for classroom instruction.
Customer Service Representative
Continental / United Airlines
12.1999 - 07.2020
- Kept up-to-date on flight schedules to provide accurate information for travelers seeking assistance.
- Handled escalated customer complaints professionally, implementing solutions that addressed concerns adequately.
- Maintained client files with sales contracts, records of client interactions, client notes, and other information.
- Provided exceptional customer service by greeting passengers and assisting with check-in processes, ensuring a smooth travel experience.
Education
Bachelor of Arts - History
Kean University
Union, NJCertificate of Achievement - Paralegal Studies
Union County College
Cranford, NJ05-2026
Skills
- Legal Research (LexisNexis, Westlaw)
- Court Filing Procedures (State & Federal)
- Drafting Legal Documents: subpoenas, pleadings, affidavits
- Case File Management & Documentation
- Understanding of Criminal and Civil law
- Client Interviewing and Intake
- Familiar with Confidentiality & Legal Ethics
- Outstanding verbal and written communication
- Time management and multitasking
- High attention to detail and organization
- Proficient in Microsoft Office, Google Suite, and legal research databases
- Proofreading
Timeline
Substitute Teacher, K-12
East Orange School District
12.2023 - Current
Customer Service Representative
Continental / United Airlines
12.1999 - 07.2020
Bachelor of Arts - History
Kean University
Certificate of Achievement - Paralegal Studies
Union County College
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