Jillian Zuckerman
Urbandale,IA
Summary
Dynamic and friendly professional with exceptional customer service skills honed at Caribou Coffee. Proven ability to manage time effectively while maintaining cleanliness and attention to detail. A team player adept at problem-solving and fostering positive customer relationships, ensuring satisfaction and loyalty in fast-paced environments.
Professional, skilled in crafting high-quality beverages and providing exceptional customer service. Strong focus on teamwork, ensuring smooth operations and meeting customer needs efficiently. Adaptable and reliable, ready to excel in fast-paced environments. Expertise in coffee preparation, machine maintenance, and inventory management, with friendly and approachable demeanor.
Overview
8
8
years of professional experience
Work History
Barista
Caribou Coffee
05.2023 - Current
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Cleaned counters, machines, utensils, and seating areas daily.
- Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
- Controlled line and crowd with quick, efficient service.
- Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
- Maintained regular and consistent attendance and punctuality.
Sales Associate
Ashworth Snow, Snowcone Store
05.2022 - Current
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Answered customer questions about flavors, ideas and sizes
- Was able to post on social media site about flavors of the day and creations.
- Engaged with customers to build rapport and loyalty.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Solved customer challenges by offering relevant products and services.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
Shop Cleaner
Leesha's Studio/Salon
01.2021 - Current
- Promoted efficient waste management by properly disposing of trash and recycling materials according to company guidelines.
- Collaborated with store personnel to address specific cleaning needs or concerns in a timely manner.
- Adhered to safety protocols while handling chemicals and heavy equipment during cleaning processes.
- Maintained inventory of necessary cleaning supplies, informing management when replenishment was required.
- Upheld company standards for cleanliness across the store through consistent attention to detail in all tasks performed.
- Supported environmental initiatives by utilizing eco-friendly products where appropriate in various cleaning tasks.
Photographer's Assistant
Jill Killian Photography
01.2018 - 01.2020
- Planned and prepared for on-location and studio shoots.
- Digitally edited photos to enhance appearance.
- Photographed high-quality images for various print and digital projects.
- Offered image proofs to help clients choose best photos from shoot.
- Assisted clients in selecting poses, wardrobe and backgrounds to photograph different looks, concepts and locations.
- Selected and set up appropriate props, backdrops, and lighting.
Education
Student, Majoring in Communications
University of Iowa
Iowa City, IAHigh School Diploma -
Urbandale High School
Urbandale, IA05-2024
Skills
- Time management
- Friendly and outgoing
- Attention to detail
- Team player
- Problem-solving
- Cash handling
- Opening and closing duties
- Active listener
- Cleanliness
- Exceptional customer service
- Adaptive and creative
- Order taking
- Cash register operation
- Decision-making
- Espresso machine operation
- Safe food handling
- Beverage preparation
- Excellent memory
- Safe food handling practices
- Food preparation
- Menu memorization
- Hospitality service expertise
- Coffee machinery
- Professional demeanor
- POS system operation
Accomplishments
Participated in DECA (a business club)
Golf HS Varsity Team
Bowling Ball HS Varsity Team
Volleyball Team/Club and High School
Languages
Spanish
Limited Working
Timeline
Barista
Caribou Coffee
05.2023 - Current
Sales Associate
Ashworth Snow, Snowcone Store
05.2022 - Current
Shop Cleaner
Leesha's Studio/Salon
01.2021 - Current
Photographer's Assistant
Jill Killian Photography
01.2018 - 01.2020
Student, Majoring in Communications
University of Iowa
High School Diploma -
Urbandale High School