Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Timeline
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Jillian Zuckerman

Urbandale,IA

Summary

Dynamic and friendly professional with exceptional customer service skills honed at Caribou Coffee. Proven ability to manage time effectively while maintaining cleanliness and attention to detail. A team player adept at problem-solving and fostering positive customer relationships, ensuring satisfaction and loyalty in fast-paced environments.

Professional, skilled in crafting high-quality beverages and providing exceptional customer service. Strong focus on teamwork, ensuring smooth operations and meeting customer needs efficiently. Adaptable and reliable, ready to excel in fast-paced environments. Expertise in coffee preparation, machine maintenance, and inventory management, with friendly and approachable demeanor.

Overview

8
8
years of professional experience

Work History

Barista

Caribou Coffee
05.2023 - Current
  • Maintained a clean and organized workspace for optimal productivity and safety.
  • Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
  • Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
  • Contributed to a positive team environment through effective communication and collaboration with colleagues.
  • Cleaned counters, machines, utensils, and seating areas daily.
  • Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
  • Controlled line and crowd with quick, efficient service.
  • Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
  • Maintained regular and consistent attendance and punctuality.

Sales Associate

Ashworth Snow, Snowcone Store
05.2022 - Current
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Answered customer questions about flavors, ideas and sizes
  • Was able to post on social media site about flavors of the day and creations.
  • Engaged with customers to build rapport and loyalty.
  • Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
  • Solved customer challenges by offering relevant products and services.
  • Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
  • Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.

Shop Cleaner

Leesha's Studio/Salon
01.2021 - Current
  • Promoted efficient waste management by properly disposing of trash and recycling materials according to company guidelines.
  • Collaborated with store personnel to address specific cleaning needs or concerns in a timely manner.
  • Adhered to safety protocols while handling chemicals and heavy equipment during cleaning processes.
  • Maintained inventory of necessary cleaning supplies, informing management when replenishment was required.
  • Upheld company standards for cleanliness across the store through consistent attention to detail in all tasks performed.
  • Supported environmental initiatives by utilizing eco-friendly products where appropriate in various cleaning tasks.

Photographer's Assistant

Jill Killian Photography
01.2018 - 01.2020
  • Planned and prepared for on-location and studio shoots.
  • Digitally edited photos to enhance appearance.
  • Photographed high-quality images for various print and digital projects.
  • Offered image proofs to help clients choose best photos from shoot.
  • Assisted clients in selecting poses, wardrobe and backgrounds to photograph different looks, concepts and locations.
  • Selected and set up appropriate props, backdrops, and lighting.

Education

Student, Majoring in Communications

University of Iowa
Iowa City, IA

High School Diploma -

Urbandale High School
Urbandale, IA
05-2024

Skills

  • Time management
  • Friendly and outgoing
  • Attention to detail
  • Team player
  • Problem-solving
  • Cash handling
  • Opening and closing duties
  • Active listener
  • Cleanliness
  • Exceptional customer service
  • Adaptive and creative
  • Order taking
  • Cash register operation
  • Decision-making
  • Espresso machine operation
  • Safe food handling
  • Beverage preparation
  • Excellent memory
  • Safe food handling practices
  • Food preparation
  • Menu memorization
  • Hospitality service expertise
  • Coffee machinery
  • Professional demeanor
  • POS system operation

Accomplishments

Participated in DECA (a business club)

Golf HS Varsity Team

Bowling Ball HS Varsity Team

Volleyball Team/Club and High School



Languages

Spanish
Limited Working

Timeline

Barista

Caribou Coffee
05.2023 - Current

Sales Associate

Ashworth Snow, Snowcone Store
05.2022 - Current

Shop Cleaner

Leesha's Studio/Salon
01.2021 - Current

Photographer's Assistant

Jill Killian Photography
01.2018 - 01.2020

Student, Majoring in Communications

University of Iowa

High School Diploma -

Urbandale High School