Jillian Zullo
Summary
Healthcare professional with experience in patient care, customer service, and sales. Skilled in building relationships, educating patients and customers, and providing excellent support in fast-paced environments. Strong communication skills, attention to detail, and a commitment to delivering positive experiences and outcomes.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Certified Clinical Hemodialysis Technician
DaVita
Meridian, ID
06.2022 - Current
- Provide direct patient care for multiple dialysis patients during each treatment while ensuring a safe and comfortable environment.
- Monitor patient condition before, during, and after treatment, documenting vital signs and treatment data.
- Operate, maintain, and troubleshoot dialysis equipment while following strict safety and infection control standards.
- Collaborate with nurses, physicians, and healthcare teams to deliver quality patient care.
- Educate patients on treatment plans, lifestyle modifications, and dialysis-related care.
- Train and mentor new teammates on clinical procedures, patient care standards, and safety protocols.
- Lead facility safety initiatives and support compliance with company and regulatory requirements.
ER Technician / Phlebotomist Technician (Per Diem)
Eisenhower Medical Center
Rancho Mirage, California
01.2023 - 07.2023
- Performed 12-lead EKGs and assisted with cardiac monitoring for emergency department patients.
- Collected blood specimens through venipuncture and performed point-of-care testing.
- Assisted in triage by obtaining and documenting vital signs, patient histories, and chief complaints.
- Assisted nurses and physicians with patient assessments, treatments, and procedures.
- Prepared patients for diagnostic testing and maintained accurate documentation in a fast-paced emergency department environment.
- Supported emergency response efforts, including CPR, airway management, and code situations.
- Performed non-invasive wound care and dressing changes.
Fitness Sales Associate
World Gym
Palm Desert, California
09.2019 - 06.2022
- Sold gym memberships, personal training packages, and additional club services.
- Generated new business through phone calls, text outreach, referrals, and in-person consultations.
- Conducted needs-based consultations to recommend solutions that aligned with customer goals.
- Built strong relationships with prospective and existing members to improve retention and referrals.
- Consistently worked toward individual sales and membership goals while providing excellent customer service.
- Helped organize promotional events and community outreach efforts to generate leads.
Education
Palm Desert High School
Palm Desert, CaliforniaHealth Sciences
College of The Desert
Palm Desert, CASkills
- Healthcare Documentation
- Safety and Compliance
- Healthcare Technology
- Consultative Sales Associate
- Lead Generation
- Team Collaboration
- Time Management
- Problem Solving
- Training and Mentoring
- Relationship Building
- Safety Leader
Certification
- Certified Clinical Hemodialysis Technician (CCHT)
- Certified Phlebotomy Technician (CPT)
- Basic Life Support (BLS/CPR)
Timeline
ER Technician / Phlebotomist Technician (Per Diem)
Eisenhower Medical Center
01.2023 - 07.2023
Certified Clinical Hemodialysis Technician
DaVita
06.2022 - Current
Fitness Sales Associate
World Gym
09.2019 - 06.2022
Palm Desert High School
Health Sciences
College of The Desert