Jillianne Kinkead
Roswell,GA
Summary
Experienced and dynamic Operations Supervisor with 10+ years experience in leading teams to achieve production goals. I practice leading by example and team development in order to create strong foundations on which to build lasting and increasing production. Emphasis on quality assurance and enforcing safety standards. Upholding and educating staff in company practices and policies to minimize turnover and maximize production.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Cook Supervisor
Bon Appetit Management
Atlanta, Ga
06.2023 - Current
- Supervise kitchen staff, ensuring adherence to food safety and sanitation standards.
- Collaborate with management to develop innovative menu offerings that catered to diverse customer preferences.
- Maintain a clean and hygienic kitchen environment through regular cleaning schedules and strict sanitation policies.
- Plan routine upkeep of kitchen equipment and facilities for safe and efficient operations.
- Monitor food inventory and supplies to prevent waste.
- Plan and direct high-volume food preparation in fast-paced environment.
- Train new hires in proper cooking techniques, equipment usage, and safety protocols, increasing overall team proficiency.
- Develop training programs for new cooks, enhancing team skill sets and efficiency.
- Optimize kitchen workflow by assigning tasks based on employees'' strengths and abilities, maximizing productivity.
Catering Supervisor
Occasions on Main/MaxB Group
Lithonia, GA
01.2021 - Current
- Supervised catering staff to ensure efficient service and adherence to quality standards.
- Coordinated logistics for events, optimizing resource allocation and execution timelines.
- Implemented inventory management practices, reducing waste and improving cost-effectiveness.
- Oversaw menu planning, collaborating with chefs to accommodate client preferences and dietary restrictions.
- Led client consultations to tailor catering services, ensuring alignment with event goals and budgets.
- Streamlined catering operations by implementing efficient processes for food preparation, service, and cleanup.
- Managed a team of catering staff members, ensuring proper training and adherence to company standards for quality service.
- Supervised catering staff at all functions, instructing employees to restock items quickly and to promote exemplary service to guests.
- Handled incoming company phone calls, addressing customer needs, concerns and deadlines to promote retention and satisfaction.
- Addressed customer complaints with professional demeanor and used communication and problem-solving skills to resolve issues.
- Maintained extensive calendar of events and attended necessary event meetings and conference calls.
Call Center Supervisor
Exela Technologies
Lawrenceville, GA
03.2022 - 03.2023
- Responsible for maintaining the service levels requested by the client.
- Monitored the activities of 65 employees to ensure they met quality control standards implemented by the client and company.
- This position also involved training and onboarding for new call center reps. Cross trained for called UPMC, a Pennsylvania based business which involves medical billing and coding and appropriating billing accounts to the correct payor including Medicare, Medicaid, and private insurance.
- Resolved customer inquiries efficiently, enhancing overall customer satisfaction.
- Managed service requests through ticketing system, ensuring timely follow-ups.
- Trained new staff on service protocols and best practices for improved performance.
- Maintained productivity and quality standards at all times.
- Maintained comprehensive knowledge of company products and services, ensuring accurate information was relayed to customers at all times.
- Participated in ongoing training programs to stay abreast of industry trends, emerging technologies, and best practices within the field of customer service.
- Scheduled appointment to resolve more complex issues.
- Enhanced customer satisfaction by swiftly addressing and resolving service-related issues.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Managed timely and effective replacement of damaged or missing products.
- Cross-trained and provided backup support for organizational leadership.
- Identified and resolved discrepancies and errors in customer accounts.
Supervisor
Dollar General
Lawrenceville, GA
09.2020 - 05.2022
- Responsible for maintaining and upholding the corporate standards of the company regarding store appearance, cleanliness, and customer service. Was responsible for receiving and documenting receipt of merchandise trucks, including cold food and dry storage materials. Ensured all refrigeration and other electrical appliances were in working order and was responsible for creating and submitting repair tickets in the case of equipment malfunction or failure. I also was involved in both store closings and opening procedures. I consistently closed the store after business hours and ensured all funds were counted and documented properly and reorganized for the next business day and depositing funds. Consistently worked my shifts supervising up to 5 employees on a daily basis and was responsible ensuring they too upheld the company standard.
- Oversaw daily operations, ensuring adherence to company policies and procedures.
- Trained and mentored new staff on customer service standards and product knowledge.
- Implemented inventory management strategies to optimize stock levels and reduce shrinkage.
- Developed team schedules to maintain optimal coverage during peak hours.
- Collaborated with management to drive initiatives that increased store efficiency and profitability.
- Trained new employees on store policies, procedures, and sales techniques to enhance their performance.
- Enhanced store appearance with regular maintenance, cleaning, and organization of merchandise areas.
- Processed exchanges, refunds and team member purchases to keep cashiers focused on efficiently checking out regular customers.
- Boosted store sales through effective merchandising, product placement, and promotional displays.
- Oversaw continuous floor maintenance and recovery efforts, keeping displays and shelves customer-ready and professionally presented.
- Created timely and accurate inventory, cash and production reports for senior managers.
Education
High School Diploma -
North Springs High School
Dunwoody, GaSkills
- Management and team collaboration
- Overseeing operations
- Quality control
- Department organization
- Production reporting through media communication and strict records documenting procedural and safety regulations are being adhered to, as well as waste management
- Staff training, Mentoring, and Coaching
- Ability to work effectively in a faced paced, high volume environment and multiple tasks simultaneously while leading a team
- Serve Safe Certified, Safe food handling procedures and safety regulations
- LCT training completion, Leadership Certification Training, an 8 week course consisting of education in leading and developing self and others and diverse management tactics to be able to accomplish goals in a professional and ethical manner according to company policies
- Strong leadership and communication skills
- Proficient in Microsoft Word, Excel, and Powerpoint
Accomplishments
Leadership Certification Trianing
Serve Safe Certified
Promoted 3 times within 1 year at current company
Employee of the Month recognition
Certification
Certificate of Successful Completion: Developing the Leader Within You 2.0, a certified 8 week John Maxwell Course teaching Leadership Development which contains foundational lessons for becoming a good leader.
Certificate of Leadership Training Completion within Compass Group
Timeline
Cook Supervisor
Bon Appetit Management
06.2023 - Current
Call Center Supervisor
Exela Technologies
03.2022 - 03.2023
Catering Supervisor
Occasions on Main/MaxB Group
01.2021 - Current
Supervisor
Dollar General
09.2020 - 05.2022
High School Diploma -
North Springs High School
Related Experience
- I have experience in both entry level and leadership and managerial positions. I enjoy working with people and helping to make a difference in whatever endeavor I set out upon. I am proficient in both MS Word and MS Excel and am a quick learner for unfamiliar systems. I have strong customer service background and skills and possess excellent oral and written communication skills.
- I have enjoyed positions as Certified Corporate Trainer at both Red Lobster and Dave and Busters/Jillians where I trained new incoming employees and assisted with the onboarding process of new staff. I also participated in creating employee schedules and handling and collecting monies from up to 25 employees for nightly deposits.