Jillienne Connolly

· Lead strategic communications for SNHU’s Student Experience organization, aligning messaging with institutional priorities and strategic goals.

· Advise senior leaders on messaging, narrative development, and stakeholder engagement for high-impact initiatives.

· Develop integrated communications plans that support complex, cross-functional projects across student-facing teams.

· Ensure consistent, timely messaging across teams, channels, and audiences to drive clarity, adoption, and engagement.

· Manage communications deliverables, timelines, and priorities to support effective execution and alignment.

· Use data, feedback, and engagement insights to improve communication quality, consistency, and effectiveness.

· Instruct online undergraduate communications courses through discussions, applied assignments, and timely feedback.

· Create an engaging, inclusive online learning environment that supports participation, critical thinking, and student success.

· Evaluate student work using rubrics and provide guidance to strengthen writing, presentation, research, and communication skills.

· Monitor student progress, clarify expectations, and encourage persistence through proactive communication.

• Develop and execute staff communication plans across Student Experience departments to support alignment and engagement.

• Lead content strategy for internal communications channels, including SharePoint announcements and recurring staff updates.

• Partner with university stakeholders to align Student Experience messaging with institutional initiatives, campaigns, and system launches.

• Use communications platforms, engagement data, and feedback to improve message effectiveness and staff engagement.

• Manage and develop a team of Student Experience Staff Communications Specialists.

· Develop and execute staff communication plans across Student Experience departments to support alignment and engagement.

· Manage internal communications content, including SharePoint announcements and recurring staff updates via various channels.

· Partner with university stakeholders to align Student Experience messaging with institutional initiatives, campaigns, and system launches.

· Use communications platforms, engagement data, and feedback to improve message effectiveness and staff engagement.

· Support and develop Student Experience Staff Communications Specialists through coaching, guidance, and day-to-day coordination.

· Manage financial services communications for staff and students.

· Develop clear student messaging on financial aid processes, requirements, timelines, and next steps via resource management and daily announcements.

· Partner with financial aid leaders to align communications with policy updates and operational changes.

· Create staff-facing communications that support consistent guidance and service delivery.

· Use feedback and engagement insights to improve message clarity and effectiveness.

· Support Financial Services communications for staff and students across financial aid topics and processes.

· Draft and maintain clear student messaging on financial aid requirements, deadlines, and next steps.

· Coordinate staff-facing updates to promote consistent guidance and process awareness.

· Partner with financial aid teams to ensure communications reflect policy changes and operational needs.

· Respond to student inquiries by phone and email regarding financial aid processes and next steps.

· Support students with financial aid requirements, deadlines, documentation, and account updates.

· Resolve questions, escalate complex issues, and deliver timely, student-centered service.

· Document student interactions to support follow-up and service consistency.