JILL JACOBSON
Glendale,AZ
Summary
Knowledgeable Customer Service professional with strong background in delivering high-quality customer support. Proven ability to handle diverse customer inquiries and maintain high satisfaction ratings. Demonstrated communication and problem-solving skills to enhance customer experiences.
Overview
9
9
years of professional experience
Work History
Activities Assistant
Avista Senior Living
Glendale, AZ
06.2025 - Current
- Assisted in implementing daily activities and events to enhance resident engagement and social interaction.
- Implemented safety protocols during activities to ensure a secure environment for all participants.
- Supported emotional well-being of residents with personalized one-on-one interactions and attentive care during activities.
- Effectively worked in a fast-paced, high-volume facility with a capacity of over 70 residents.
Customer Service Associate
GTC LLC (The Spot)
Mesa, AZ
04.2023 - 05.2025
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Collaborated with team members to achieve monthly targets and optimize workflow efficiency.
Assistant Property Manager
Dollar Self Storage / Stadium Properties LLC
Mesa, AZ
02.2022 - 04.2023
- Coordinated move-ins and move-outs, ensuring smooth transitions for both tenants and property management team.
- Followed up on delinquent tenants and coordinated collection procedures.
Key Holder / Team Lead
The Body Shop
Spokane, WA
06.2018 - 01.2022
- Greeted customers and helped with product questions, selections, and purchases.
- Assisted with team responsibilities by cleaning, managing cash registers, and product merchandising.
Retail Sales Clerk
Hot Topic
Spokane, WA
05.2017 - 06.2018
- Increased sales by offering advice on purchases and promoting additional products.
- Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.
Education
Graduate -
Central Valley High School
Spokane Valley, WA06.2017
Skills
- Service excellence
- Sales experience
- Proficient in POS technology
- Open & Closing
- Accurate cash management
- Merchandising & Stocking
Timeline
Activities Assistant
Avista Senior Living
06.2025 - Current
Customer Service Associate
GTC LLC (The Spot)
04.2023 - 05.2025
Assistant Property Manager
Dollar Self Storage / Stadium Properties LLC
02.2022 - 04.2023
Key Holder / Team Lead
The Body Shop
06.2018 - 01.2022
Retail Sales Clerk
Hot Topic
05.2017 - 06.2018
Graduate -
Central Valley High School