JILL L. DORAN
Austin,TX
Summary
HEALTHCARE EXECUTIVE Multifaceted, accomplished Healthcare professional with extensive experience in all aspects of medical services, healthcare administration and training, medical research, service quality, regulatory compliance, process optimization, performance management, and patient care. Innovative thinker, persuasive communicator, and skilful motivator, with a tenacious focus on objectives, an unwavering commitment to patient satisfaction, and the ability to execute on multiple priorities within efficiency-paced environments. Committed to helping healthcare organizations achieve maximum benefit from their employee and material investment through detail-oriented planning, procedure optimization, training development, and on-time / on-budget project deliveries.
AREA OF EXPERTISE Healthcare Management Report Generation Resource Allocation Clinical Trial Management Process Improvement Brand Management Account Management Project Management Patient Relations Facility Management Performance Management Clinical Education Business Development Operation Management Contract Negotiation
Overview
17
17
years of professional experience
Work History
Manager, Account Management
CVS Health - Clinical Trial Services
08.2022 - Current
- Successfully managed 10 clinical trials simultaneously from start to finish while leading client relationship efforts
- Developed and implemented targeted recruitment strategies for diverse populations using data science and digital recruitment tools, resulting in increased participation, improved study diversity, and overall goal achievement of 100%
- Collaborated with cross-functional teams, including clinical operations, data management, and business development, to ensure seamless client projects or studies
- Utilized innovative technologies and platforms to reach potential study participants and increase engagement
- Led weekly presentations for each client while presenting data and strategies to achieve project metrics.
Team Lead, Patient Engagement
VMS Biomarketing
02.2017 - 08.2022
- Lead Clinical Educator to pilot projects to completion, leading to full-term contract
- Delivered information on complex disease state to multiple key customers, including Patients, Clinical and Support Staff, National Patient Support Groups
- Governed and oversaw first Amyotrophic Lateral Sclerosis medication in 23 years
- Successfully launched Clinical Educator Program in 7 states while providing clinical education to clinicians, patients, and advocacy groups
- Partner with patients in-person and telephonically through clinical education and healthcare navigation
- Pioneered and directed interviews, training, and proactively mentored new hires.
Clinical Educator
Syneos Health
02.2016 - 08.2016
- Leveraged expertise in providing clinical services to client company
- Managed key accounts and developed relationships with key decision-makers
- Increased customer satisfaction by maintaining at least 10 clinical education meetings per day
- Used approved Evidence-based research in managing patients from medication prescription, loading dose initiation, maintenance monitoring, and processed Adverse Events according to protocol.
Director of Clinical Operations
Covenant Shores
08.2015 - 02.2016
- Cleared State Deficiencies within 30 days of hire
- Proactively managed two departments in long-term care setting
- Confidently maintained departmental census via appropriate patient admissions and discharges
- Oversaw and implemented initiated Plan of Care for all patients with multiple chronic conditions
- Monitored budget compliance and financial outcomes.
DIRECTOR OF CLINICAL AFFAIRS
AHMC Healthcare
04.2014 - 08.2015
- Incorporated health economics and outcomes research for seven hospitals of AHMC while maintaining annual JACO certification
- Pioneered and directed initiatives within hospital system while exceeding 100% of clinical goals
- Leveraged expertise in implementing Quality Initiatives while utilizing tools such as Lean Six Sigma
- Built and maintained positive working relationships with specialists and Key Opinion Leaders.
PHARMACEUTICAL SALES REPRESENTATIVE II
Daiichi Sankyo
06.2010 - 07.2011
- Managed multi-million-dollar product portfolio
- Conducted analysis of market to identify new opportunities within existing accounts and gained access to new major accounts
- Expanded market share through consultative partnerships with healthcare professionals using clinical research studies
- Succeeded in uncovering treatment gaps to promote FDA-approved marketing materials and solutions
- Leveraged industry experience in leading and organizing educational programs for healthcare providers
- Increased end-of-year goal from 78% to 150% within one year
- Regionally Ranked in the top 10%.
HOSPITAL REPRESENTATIVE-ACCOUNT BASED SALES
Eli Lilly & Co
05.2008 - 05.2009
- Managed multi-million-dollar product portfolio
- Succeeded in identifying business opportunities within existing accounts and gained access to new major accounts
- Managed and grew market share through consultative partnership with healthcare professionals using clinical research studies
- Uncovered treatment gaps to promote FDA-approved marketing materials and solutions
- Recognized trends within territory and created corrective action plans, enabling achievement in ranking from 150 to 35 within three months
- Expertly led and organized educational programs for healthcare providers.
Sales Representative
Syneos Health – Novartis Pharmaceutical
07.2006 - 11.2007
- Proactively managed multi-million-dollar product portfolio
- Identified business opportunities within existing accounts and gained access to new major accounts
- Improved market share through consultative partnerships with healthcare professionals using clinical research studies
- Uncovered treatment gaps to promote FDA-approved marketing materials and solutions
- Facilitated educational programs for healthcare providers
- Exceeded Trimester goals, Ranked 7 out of 54 regionally for Diovan, Exforge, and Tekturna
- Leader of Exforge launch, Ranked 9 out of 80 regionally
- Ranked top 20% regionally for overall cardio-metabolic products.
Education
Master of Science - Health Sciences (On Hold)
GEORGETOWN UNIVERSITY
WashingtonBachelor of Science - Nursing
AZUSA PACIFIC UNIVERSITY
Los Angeles2013
Bachelor of Arts - Anthropology
University of California
Los Angeles, CA2005
Skills
- Startup Experience
- Digitizing Experience
- Managerial Experience
- New Account Creation
- Customer Rapport
- Strategic Outreach
- Business Development
- Client Relations
- Product Training
- Strategic Planning
- Strategic Account Planning
- Product Development
- Forecasting Ability
- Account Management
- Sales Reporting
- Sales Solutions
Timeline
Manager, Account Management
CVS Health - Clinical Trial Services
08.2022 - Current
Team Lead, Patient Engagement
VMS Biomarketing
02.2017 - 08.2022
Clinical Educator
Syneos Health
02.2016 - 08.2016
Director of Clinical Operations
Covenant Shores
08.2015 - 02.2016
DIRECTOR OF CLINICAL AFFAIRS
AHMC Healthcare
04.2014 - 08.2015
PHARMACEUTICAL SALES REPRESENTATIVE II
Daiichi Sankyo
06.2010 - 07.2011
HOSPITAL REPRESENTATIVE-ACCOUNT BASED SALES
Eli Lilly & Co
05.2008 - 05.2009
Sales Representative
Syneos Health – Novartis Pharmaceutical
07.2006 - 11.2007
Master of Science - Health Sciences (On Hold)
GEORGETOWN UNIVERSITY
Bachelor of Science - Nursing
AZUSA PACIFIC UNIVERSITY
Bachelor of Arts - Anthropology
University of California
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