Summary
Overview
Work History
Education
Skills
Timeline
Generic
Jillynn Macon

Jillynn Macon

Kokomo,IN

Summary

Deadline-oriented Tax Professional adept at quickly assessing customer needs, developing strategic plans and completing returns to maximize deductions and minimize liabilities. Pursuing role with tax preparation services organization. Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.

Overview

4
4
years of professional experience

Work History

Tax Consultant

Intuit
01.2020 - Current
  • Facilitated smooth communication between clients and taxing authorities during inquiries or disputes, achieving favorable outcomes.
  • Streamlined tax preparation process for increased efficiency and accuracy.
  • Educated clients about the impact of life events on their taxes, helping them make informed decisions.
  • Evaluated client financial records to identify opportunities for reducing taxable income through strategic planning.
  • Maintained positive relationships with both existing and prospective clientele through excellent customer service and responsiveness.
  • Reduced client tax liabilities by identifying applicable deductions and credits.
  • Advised clients on best practices for maintaining compliance with changing tax regulations, avoiding costly penalties.
  • Provided expert guidance to clients during audits, minimizing potential penalties and interest charges.

Customer Service Representative

CVS
09.2022 - 12.2023
  • Handled customer inquiries and suggestions courteously and professionally.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Answered constant flow of customer calls with minimal wait times.
  • Updated account information to maintain customer records.
  • Answered customer telephone calls promptly to avoid on-hold wait times.

Warehouse Packer

XPO Logistics
04.2020 - 07.2023
  • Inspected products before packaging to avoid shipping defective or damaged goods to customers.
  • Enhanced warehouse efficiency by accurately packing and labeling products for shipment.
  • Maintained a clean and safe work environment, adhering to established safety protocols and procedures.
  • Packed, weighed and shipped items per customer specifications.

Education

Mathematics And Computer Science

Tf North
Calumet City, IL
06.2019

Skills

  • Tax Research Abilities
  • Financial Analysis Competence
  • Corporate Taxation Proficiency
  • Excise Tax Managemen
  • Problem-solving abilities
  • Customer Service
  • Critical Thinking
  • Active Listening
  • Data Entry
  • Customer Relations
  • Problem Resolution
  • Call center experience
  • Visual Inspection
  • Quality Control
  • Visual inspections
  • Defect Identification
  • Inspection documentation
  • Inspections and reviews
  • Inspection procedures

Timeline

Customer Service Representative

CVS
09.2022 - 12.2023

Warehouse Packer

XPO Logistics
04.2020 - 07.2023

Tax Consultant

Intuit
01.2020 - Current

Mathematics And Computer Science

Tf North
Jillynn Macon