Jilyanii Sauceda
Grove City,MN
Summary
Driven by a commitment to excellence, I leveraged teamwork and customer service skills at Divine House to enhance patient wellbeing and satisfaction. My adaptability and problem-solving abilities contributed to a positive work environment at SMSU, achieving significant improvements in operational efficiency. Skilled in both interpersonal communication and store maintenance, I consistently exceed employer expectations.
Overview
4
4
years of professional experience
Work History
PCA
Divine House
12.2019 - Current
- Assisted patients with daily living activities, promoting independence and wellbeing.
- Ensured proper hygiene practices were followed by assisting with bathing, and grooming tasks.
- Improved patient comfort by providing compassionate and attentive care.
- Answered patient assistance calls, assessed needs, and offered qualified support.
- Facilitated meal planning, preparation, feeding assistance as needed while adhering to specific dietary restrictions or requirements.
- Maximized patient satisfaction by helping individuals carry out personal tasks such as dressing walking and eating.
- Maintained a clean and safe environment for patients, reducing the risk of infections and accidents and provided a safe enviroment.
Desk Attendant
SMSU
01.2024 - 04.2024
- Enhanced customer satisfaction by providing efficient and friendly service at the front desk.
- Contributed to positive team dynamics by assisting colleagues with tasks when necessary, fostering a collaborative work environment.
- Maintained cleanliness of entranceway, lobby and restrooms.
- Supported event planning efforts by coordinating room bookings and providing essential information to organizers as needed.
- Answered phones and assisted callers with inquiries.
- Completed workloads given by all staff efficiently and with detailed feedback.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
Mail Delivery Assistant
SMSU
09.2023 - 04.2024
- Contributed to a positive work environment with strong interpersonal skills and proactive teamwork attitude.
- Greeted guests in with friendliness and professionalism.
- Answered incoming phone calls to process requests, transfer calls, or relay messages to appropriate personnel.
- Worked closely with management to provide effective assistance for specific aspects of business operations.
- Assisted manager in all aspects of business operations.
- Monitored ordered, and organized supplies and materials to keep office well stocked and clean.
- Maximized staff performance by assisting with training, onboarding, and performance evaluations.
- Worked well with clients requests made the appropriate suggestions and improvements to fit the needs, making sure to pay attention to details..
- Delivered mail in a timely manner with a positive attitude.
- Learned and adapted quickly to new technology and software applications.
- Strengthened communication skills through regular interactions with others.
Stylist Sales Associate
Maurices
11.2021 - 02.2022
- Connected and engaged with customers to understand styling needs.
- Worked closely with store management to set and achieve individual sales targets, contributing to overall team success.
- Maintained a clean, inviting store environment conducive to shopping by regularly tidying sales floor displays and dressing rooms.
- Embraced fashion and understood market trends to articulate in client interactions.
- Advised client base of new products and seasonal fashions to increase store sales.
- Processed transactions accurately at the point-of-sale system while maintaining professionalism with cash handling procedures.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Prioritized helping customers over completing other routine tasks in store.
- Maintained up-to-date knowledge of store sales, payment policies and security standards.
Education
High School Diploma -
ACGC
Grove City, MN05.2023
Skills
- Friendly, Positive Attitude
- Teamwork and Collaboration
- Customer Service
- Problem-Solving
- Time Management
- Attention to Detail
- Flexible and Adaptable
- Multitasking Abilities
- Excellent Communication
- Store maintenance
- Hospitality services
- Credit and cash payments
Timeline
Desk Attendant
SMSU
01.2024 - 04.2024
Mail Delivery Assistant
SMSU
09.2023 - 04.2024
Stylist Sales Associate
Maurices
11.2021 - 02.2022
PCA
Divine House
12.2019 - Current
High School Diploma -
ACGC
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