Jim Admire
Broomfield,CO
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
39
39
years of professional experience
1
1
Certification
Work History
Director, Applications Engineering
247.ai
Remote
09.2017 - Current
- Promoted multiple times with increasing responsibility.
- Responsible for over five million dollars in annual direct revenue and another 25 million annual indirect revenue
- Developed processes to reduce customer deployment times by 75%
- Developed high-performing teams by providing mentorship, guidance, and opportunities for professional growth.
- Enhanced team collaboration through regular communication, goal setting, and performance evaluations.
- Established culture of continuous improvement by fostering open communication channels and empowering employees to voice their ideas.
- Cultivated positive work environment that fostered employee engagement, increased retention rates, and boosted overall team morale.
- Won annual Company Awards in 2019 and 2020 for leading cross Company efforts which increased Company revenue
Software Engineer Lead
247.ai
Remote
02.2013 - 09.2017
- Agile team development lead for a large enterprise grade cloud based Interactive Voice Response (IVR) application to process over 1,000,000 phone calls each day for a Fortune 100 credit card issuer
- Worked with Product Owner on requirements and design and ensured that developers and testers understood requirements and design
- Worked with software development and testing team members to design and develop robust solutions to meet client requirements for functionality, scalability, and performance.
- Developed scalable and maintainable code, ensuring long-term software stability.
- Collaborated with management, internal and development partners regarding software application design status and project progress.
- Provided technical guidance to junior developers, fostering a positive team environment and promoting professional growth.
- Team received client award for implementation that saved client six million dollars in 2016 and will save approximately 14 million dollars each year going forward.
Independent Contractor
Radish Systems, LLC
Boulder, CO
12.2012 - 02.2013
- Created demo application showing how to integrate Radish’s ChoiceView Visual IVR product with Twilio's API to create visual IVR experiences by joining voice calls with data connections to allow callers to converse with another party while that party shares relevant visual information in real time.
Senior Developer
Gold Systems, Inc.
Boulder, CO
04.2007 - 12.2012
- Designer and developer of Interactive Voice Response applications written in various languages and platforms
- Worked with users to gather requirements and evaluate ease of use.
- Wrote system documentation for clients in banking, insurance, and government
- Systems helped companies reduce costs and increase efficiency
- Recognized with “Award of Excellence” for work done for Fortune 100 client along with several “Wall of Fame” awards based upon customer submissions for valued contributions.
Member of Technical Staff
Avaya, Inc.
Westminster, CO
02.1996 - 03.2007
- C++ developer for Avaya's commercial web server which allowed users web access to their corporate unified messaging system to send and receive voice, email, and fax messages via the web.
- C++ developer for the commercial PC based voicemail product, Octel 100. Contributed to design and architecture of major software components, enabling scalable and robust systems. Primary area of responsibility was the proprietary communications protocol, OctelNet.
Senior Consultant
Keane Inc.
Boca Raton, FL
05.1989 - 01.1996
- Technical Lead/Manager for a ten-person team assigned to the OS/2 for the Power PC System Certification project at IBM
- C++ developer of function test applications which exercised OS/2 Presentation Manager (PM) APIs
- Conducted performance appraisals and one on ones, estimated tasks, tracked tasks to completion, made recommendations for product improvement, reported status to both client and Keane management
- Mentored junior consultants, helping them enhance their skills and contribute more effectively to projects.
- Created processes that significantly reduced execution runtime
- Project Manager for a seven person team that designed and developed a Telephone Lottery System
- Evaluated clients' needs and created plan of action to provide solutions, schedules, and budgets, and demoed system to high ranking government officials and investors.
Systems Engineer
Electronic Data Systems (EDS)
Dallas, TX
03.1985 - 05.1989
- Developer and database administrator for several large clients in multiple industries using IBM Mainframe technology such as COBOL, Assembly, and DB/2. Systems automated previously manual systems to save clients a a large percentage of time and money.
Education
Bachelor of Science - Computer Information Systems
DeVry Institute of Technology
Kansas City, MO02.1985
Skills
- People Management
- Teamwork and Collaboration
- Strategic Planning
- Budget Management
- Staff Development
- Hiring and Retention
- Relationship Building
- Customer Relations
- Verbal and written communication
Certification
AWS Certified Cloud Practitioner, 04/2022
Organizational Value
Engineering leader well versed in multiple client industries including financial systems, customer experience software, and telephony. Passionate about helping teams deliver the best possible solutions. Experience with multiple platforms, operating systems, computer languages, and remote people management shows adaptability to any environment. Strong software development background, excellent interpersonal skills, and leadership abilities allow easy communication to all stakeholders in the corporate structure to deliver complex projects that provide better customer experience and save money. AWS Certified Cloud Practitioner.
Volunteer Experience
- Broomfield Grange Community Garden, 03/2021, Present, Responsible for coordinating volunteers for a 2/3 acre community garden on the grounds of a historical landmark which grows produce for a local food bank. Tasks include irrigation maintenance, plantings, summer maintenance, harvests, fall cleanup, and expansion projects. Currently working on a winter hoop house to grow food during the winter.
- Community Organizer, 2013, 2014, Actively worked with Broomfield City Council to draft a ballot initiative to allow backyard chickens within City limits without agricultural zoning, Led volunteers in efforts to successful passage of the ballot initiative
- BROOMFIELD HIGH SCHOOL BAND PARENTS ASSOCIATION, 05/2010, 05/2012, Started and facilitated two fundraising programs - a Raffle and a door to door solicitation campaign (Tag Day). The Raffle raised between 7 and 10K each year and Tag Day raised over $4000 in one day each year I ran it. Duties included marketing, sales, day to day operations, fund accounting, managing volunteers, and soliciting raffle prizes. Tag Day involved route planning, organizing 50+ students and a dozen parents into teams, training them on what to say and how to behave, and operating a command center during the day for any issues that arose as the teams solicited donations
- Coach for JV and Varsity Softball Teams and JV Baseball Teams, 2003, 2012, Planned practices, recruited parents for various duties, and coached games
- Merit Badge Counselor and Troop Assistant for Boy Scouts, 05/2011, 11/2013, Counsel Scouts on various merit badges on their road to Eagle. Also assisted with troop meetings and campouts
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Director, Applications Engineering
247.ai
09.2017 - Current
Software Engineer Lead
247.ai
02.2013 - 09.2017
Independent Contractor
Radish Systems, LLC
12.2012 - 02.2013
Senior Developer
Gold Systems, Inc.
04.2007 - 12.2012
Member of Technical Staff
Avaya, Inc.
02.1996 - 03.2007
Senior Consultant
Keane Inc.
05.1989 - 01.1996
Systems Engineer
Electronic Data Systems (EDS)
03.1985 - 05.1989
Bachelor of Science - Computer Information Systems
DeVry Institute of Technology