Highly effective management professional emphasizing innovation and creativity in solving complex problems. Energetic and results-focused with success in developing and leading diverse teams to achieve outstanding results. Enjoy inspiring and motivating staff. Highly focused on the employees and customers experience. Dedicated in putting in the time to get the best results possible.
Overview
26
26
years of professional experience
Work History
Store Manager
Atwoods Ranch & Home
Crowley, TX
02.2018 - Current
Managed, hired and developed top talent to strengthen workflow and productivity.
Oversaw employee scheduling and payroll processing to guide operations.
Responded to customer concerns with friendly and knowledgeable service.
Delivered positive results by controlling the monthly operations budget and limiting financial discrepancies.
Store Manager
Lowes Home Improvement
Granbury, TX
07.2015 - 09.2017
Managed staff of [140] sales associates, [8] team leaders and [3] assistant managers.
Ensure all corporate merchandising standards were maintained daily (including resets,price integrity, zone recovery.
Drive and Inspire sales and service culture
Enable and promote an inclusive team and working environment
Address all operational issues,making changes and corrections as necessary
Communicate with and motivate employees throughout the store
Administrative Manager
Lowes Home Improvement
Fort Worth, TX
07.2012 - 07.2015
Oversee all front and back-end operations of the store
Handled customer complaints and employee issues
Oversee register and cash office controls
Supervise and motivated employees
Preformed weekly and monthly operational audits
Handled opening and closing of store.
Operations Manager
Lowes Home Improvement
Burleson, TX
07.2008 - 06.2012
Oversee full range of retail management responsibilities
Handled merchandising and inventory controls
Oversee sales floor and front/back-end operations
Motivated and Inspired employees
Oversee interviewing and hiring of staff
Sales Manger
Lowes Home Improvement
Euless & Arlington, Tx
07.2004 - 04.2008
Supervised a sales force of [11] sales specialist & [100] sales associates.
Coordinated special & promotional events
Trained and Mentored sales team
Multiple sales specialist in top 25 in region
Sales Specialist Flooring
Lowes Home Improvement
Fort Worth, TX
04.2000 - 07.2004
Set up new accounts, established customer credit, and set up payment methods.
Prioritized daily workflows, including all inbound calls, quotes and sales-related inquiries.
Wrote sales contracts for orders obtained and submitted orders for processing.
Exceeded targeted sales goals by over [18] % for 4 years.
Top 25 Specialist in the Region and Top 4 in the Market 4 years straight.
Education
Store Management Leadership - Management and Leadership
Lowe's Store Management
Raleigh, NC
06.2015
Lowe's Management Style of leading - Management
Lowe's Management Traning Program
Ft Worth Tx
05.2005
High School Diploma -
Antioch High School
Antioch, IL
1984
Skills
Oversee 140 employees and schedules
Making sound business decisions for the store and company