Michael Ames
Godley,TX
Summary
Developed strong leadership, organizational, and customer service skills in fast-paced retail environment, seeking to transition into new field. Demonstrates expertise in team management and operational efficiency, with focus on achieving business objectives. Committed to leveraging these transferable skills to deliver results in new and dynamic role.
Overview
13
13
years of professional experience
Work History
Store Manager
QuikTrip
10.2011 - Current
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Coordinates various aspects of projects, sets deadlines, assigns responsibilities, and monitors and summarizes progress of projects and individuals.
- Responsible for planning and coordinating of project scheduling and administrative
- Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Fostered a positive work environment by cultivating strong relationships between team members through team-building activities and consistent recognition of individual achievements.
- Managed financial aspects of store operations, including budget planning, expense tracking, and accurate record-keeping to maintain fiscal responsibility.
- Optimized labor scheduling according to store needs while adhering to budget constraints, maximizing productivity without compromising service quality.
- Oversaw loss prevention efforts, minimizing shrinkage by implementing effective security measures and training staff on proper procedures.
Education
Hill College
Cleburne, TXSkills
-12 years advanced customer service
-11 years in management
-5 years as a Store manager
-15 years as training manager
-responsibilities to include:
◦ manage day to day operation of multi-million dollar business
◦ Train and develop up to 35 employees
◦ Conduct and facilitate ongoing training meetings
◦ Manage up to $300k of inventory while staying with budgets and guidelines
◦ Oversee and run training programs for new hire personnel
◦ Recruit and interview candidates
◦ Conduct orientations and onboarding for new hire personnel
◦ Identify strengths and opportunities of staff to facilitate continued growth within the company
◦ Set weekly, monthly, and quarterly goals for a store and staff to increase sales margins
◦ Decrease spoilage and decrease loss
◦ Read and explain monthly P&L to district managers and develop a plan of action to correct issues
◦ Responsible to review 20-30 corporate reports weekly and determine opportunities for improvement
◦ Schedule employees to meet demands of customer flow and task completion in a 24 hour business setting
◦ Conduct quarterly meetings with all assigned staff
◦ Review employee performance quarterly
◦ Manage customer complaints with speedy resolve in favor of the customer and company
◦ Build rapport with vendors from multiple companies to increase business and sales
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Timeline
Store Manager
QuikTrip
10.2011 - Current
Hill College