JIM BROWN
Walkersville,MD
Summary
Multi-talented Senior Manager well-versed and highly effective at developing, executing and directing key improvements to enable business enhancements and growth. Visionary leader with solid success leading business operations toward growth.
Overview
19
19
years of professional experience
Work History
Sr. Manager
PepsiCo
Frederick, MD
09.2022 - Current
- Managed key enterprise account with responsibility for sales, contracts, negotiations and reporting.
- Implemented solutions and strategies to keep clients from turning to competitive businesses.
- Maximized retailer sales of products through experience marketing, providing exceptional customer service.
- Drove sales of company products and services by meeting with customers using strategic and organized approach.
Key Account Manager
PepsiCo
Columbia, MD
02.2019 - 09.2022
- Identified new business opportunities and leads for key clients.
- Cultivated client loyalty through consistent quality, productivity, exemplary service and proactive management.
- Utilized sales data and client feedback to improve organizational strategies.
- Managed key enterprise account with responsibility for sales, contracts, negotiations and reporting.
- Negotiated contract terms with clients and established important deadlines.
Sales Operations Manager
08.2016 - 02.2019
- Led sales and delivery operations composed of 9.5M cases generating $114M in revenue
- Organized 6 managers and 120 employees across all sales operations in the Knoxville facility
- Exceeded financial objectives, forecasted expenses, prepared annual budgets, analyzed variances, and implemented corrective actions to stay on plan
- Developed and optimized supply chain network models to exceed annual operating plan goals.
Area Sales Manager
PepsiCo
Columbia , MD
01.2015 - 08.2016
- Headed 7 sales representatives and 4 direct reports to grow the largest accounts in Maryland
- Secured large new business wins by analyzing trends to lead and guide sales team operations.
- Conducted field rides with sales personnel to provide in-the-field coaching and training.
- Penetrated new markets by investigating competitor products, services and trends.
Foodservice Representative
PepsiCo
Columbia , MD
11.2012 - 01.2015
- Grew the company’s Top 100 accounts while emphasizing new business acquisitions
- Evaluated zone trends to ideate targeted strategies, raise volume, and maximize revenue
- Collaborated with the Sales Ops team to improve customer experiences.
- Established relationships with existing customers to promote new product or service opportunities.
- Built relationships, earning client trust through listening to drive sales.
Delivery Supervisor
PepsiCo
Capitol Heights, MD
07.2011 - 11.2012
- Led 16 unionized drivers to deliver over 8.6M product cases across 1,300 accounts
- Liaised with sales personnel and customers to coordinate deliveries and raise satisfaction
- Audited trades and communicated cross-functionally to execute company product promotions.
- Managed performance issues with delivery team members.
- Developed team environment to support engagement and high performance.
- Coached delivery teams to take accountability for delivery, risk and issue management.
Air Traffic Controller
United States Marine Corps
Beaufort, SC
11.2005 - 07.2011
- Sergeant E 5, Air Traffic Controller; The Pepsi Bottling Company
- Monitored weather conditions, aircraft position reports, aeronautical information and navigational charts to evaluate flight progress.
- Effectively communicated with pilots by clearly speaking, enunciating properly and actively listening.
- Evaluated progress of flights by monitoring aircraft positions, aeronautical information, navigational charts and weather conditions.
- Arranged aircraft diversions and suggested flight plan alternatives.
Education
Associate’s Degree -
Community College Baltimore County
01.2014
Skills
- Cross-Functional Team Leadership
- Influencing and Negotiating
- Business Performance Management
- Sales Channel Analytics
- Sales Strategies and Planning
- Data-Driven Decision-Making
- Managing Operations and Efficiency
- Problem Resolution
- Team Building
- Work Planning and Prioritization
Additional Information
- Awards: , Air Traffic Controller of the Quarter; Provost Marshall of the Quarter; Navy Achievement Medal; Navy Unit Commendation
Timeline
Sr. Manager
PepsiCo
09.2022 - Current
Key Account Manager
PepsiCo
02.2019 - 09.2022
Sales Operations Manager
08.2016 - 02.2019
Area Sales Manager
PepsiCo
01.2015 - 08.2016
Foodservice Representative
PepsiCo
11.2012 - 01.2015
Delivery Supervisor
PepsiCo
07.2011 - 11.2012
Air Traffic Controller
United States Marine Corps
11.2005 - 07.2011
Associate’s Degree -
Community College Baltimore County