Jim Burkett

• Onboarded and dispatched service providers to NEST clients for plumbing, electrical, HVAC, and door repair.
• Documented service activities and progress notes with accuracy and confidentiality.
• Appointed ISPs to Primary first call positions for incoming work orders.
• Helped service providers maintain a good solid score card tp enable them to continue to get dispatch calls, and use their skill depth.

Resolved customer inquiries through phone, email, and chat while maintaining accurate case documentation.

• Managed billing, account, and service issues with timely follow-up and consistent resolution quality.
• Coordinated with billing and operations teams to resolve complex account discrepancies.
• Identified recurring customer issues and recommended process updates to improve support efficiency.

• Worked in the Tool Department of Lowe's in sales, returns, downstocking.
• Resolved customer inquiries with accurate product, pricing, and availability information.
• Handled customer complaints professionally, de-escalating issues and restoring satisfaction.
• Helped large volume of customers every day with a positive attitude and focus on customer satisfaction.
• Monitored order fulfillment and pickup requests to support timely customer transactions.

• Dean's List - every year
• Honoree of Vice President's List
• 3.8 out of 4.0 GPA