Jim Casteline
Dover
Summary
Dynamic Customer Account Specialist III with a proven track record at JCP&L, excelling in project management and crisis management. Expertly resolved complex account issues while enhancing client relations and satisfaction. Successfully led large-scale projects, ensuring timely completion and fostering strong internal and external relationships. Committed to delivering exceptional service and results.
Overview
9
9
years of professional experience
Work History
Customer Account Specialist III
JCP&L
08.2019 - Current
- Managed nearly 400 commercial and industrial customers across the Summit, Boonton, Dover, and Newton districts.
- Managed customer inquiries, ensuring timely and accurate responses to enhance customer satisfaction.
- Collaborated with cross-functional teams to resolve complex account issues efficiently.
- Led and managed a variety of customer projects, such as new construction builds, commercial service upgrades, disconnects/reconnects, complex billing issues, and various other high-priority customer requests.
- Collaborated with RevOPs on multiple occasions to collect past due balances, either by securing full payment or negotiating installment plans.
Meter Reader
JCP&L
02.2017 - 08.2019
- Collected and recorded meter readings accurately to ensure reliable billing processes.
- Adhered to company safety standards, resulting in no reported injuries.
- Conducted myself in a professional manner when interacting with customers.
- Completed my route, supported colleagues with theirs, and together we were able to get a head start on the next day's work.
Education
No Degree - Business Administration / Graphic Design
County College of Morris
Randolph Township, NJSkills
- Project Management
- Internal and external relationship building
- Crisis management
- Strong client relations
Accomplishments
- I have successfully assumed responsibility for new districts, quickly familiarized myself with ongoing projects, and ensured their seamless progress without disruption.
Timeline
Customer Account Specialist III
JCP&L
08.2019 - Current
Meter Reader
JCP&L
02.2017 - 08.2019
No Degree - Business Administration / Graphic Design
County College of Morris
Related Experience
In previous roles, I was responsible for collecting outstanding balances, successfully recovering thousands of dollars in past-due accounts.
I also have experience supervising a team-providing guidance, motivation, and oversight. I regularly led weekly training sessions to ensure adherence to processes and to support ongoing skill development.