Jim Casteline
Dingmans Ferry,PA
Summary
I am an experienced Customer Account Specialist proficient in managing complex major accounts. I have demonstrated expertise in effectively handling a high volume of inbound and outbound customer calls while providing exceptional service and addressing their needs.
Overview
7
7
years of professional experience
Work History
Customer Account Specialist III
JCP&L
Morristown, NJ
08.2019 - Current
- I am a dedicated customer service specialist with a proven track record of building exceptional relationships with customers.
- I am skilled in providing top-notch customer experiences, particularly in the areas of distribution and transmission projects.
- I am experienced in assisting customers during power outages and addressing day-to-day account questions and concerns.
- I am committed to delivering consistent and reliable customer service to ensure customer satisfaction and loyalty.
- I initiated ride-alongs with Keith Paine and Karl Van Den Berg to develop my understanding of JCP&L's distribution system infrastructure.
- I initiated a ride along with Joe Lavra to develop my knowledge about substations.
Meter Reader
JCP&L
Newton, NJ
11.2017 - 08.2019
- I read meters for Boonton and Newton districts and learned how to organize my route to ensure that all the meters were safely read.
Education
Some College (No Degree) - Graphic Design and Business
County College of Morris
Randolph Township, NJSkills
- Industry Expertise
- Customer Engagement
- Account investigations
- Billing issue resolution
- Customer relationship development
- GIS
- CRM/SAP
Affiliations
- Huderton County tree planting
- North Warren High School career fair
- Sussex County Chamber of Commerce events
Timeline
Customer Account Specialist III
JCP&L
08.2019 - Current
Meter Reader
JCP&L
11.2017 - 08.2019
Some College (No Degree) - Graphic Design and Business
County College of Morris