Kimberly Andrzejewski
Warren
Summary
Ambitious and dedicated service specialist, possessing effective communication skills passionate about providing exceptional service and solving problems promptly. Known to thrive in a fast paced environment by maintaining a positive attitude and optimistic mindset. Skilled in data analysis and conflict resolution, capable of successfully identifying discrepancies that enhance accuracy and improve operational efficiency. Technologically adept with an aspiration to professionally evolve and expand competencies.
Overview
3
3
years of professional experience
Work History
Customer Account Specialist
Lipari Foods
Warren, MI
09.2025 - 05.2026
- Assisted customers with account inquiries to ensure satisfaction and resolve issues promptly.
- Processed customer orders accurately using company software and systems.
- Analyzed data to identify discrepancies and errors in financial statements.
Contact Center Representative
OUR Credit Union
Warren, MI
06.2024 - 08.2025
- Managed high call volumes while maintaining quality service standards.
- Developed effective relationships with customers by providing courteous and professional assistance.
- Met performance goals and call center metrics in fast-paced performance setting.
Debit Card Fraud Specialist
Community Choice Credit Union
Warren, MI
04.2023 - 06.2024
- Reviewed and updated existing policies relating to fraud prevention and detection.
- Investigated and resolved debit card fraud cases to protect member assets.
- Analyzed transaction data using fraud detection software to identify patterns and anomalies.
Education
Associate of Applied Science - Criminal Justice
Macomb Community College
Warren, MIHigh School Diploma -
Center Line High School
Center LineSkills
- Data Analysis
- Effective Communication
- Account reconciliation
- Critical thinking
- Conflict resolution
- Problem-solving capacity
- Risk assessment expertise
- Interpersonal skills
- Quality assurance
- Technical troubleshooting
- Industry expertise
- Financial acumen
Timeline
Customer Account Specialist
Lipari Foods
09.2025 - 05.2026
Contact Center Representative
OUR Credit Union
06.2024 - 08.2025
Debit Card Fraud Specialist
Community Choice Credit Union
04.2023 - 06.2024
Associate of Applied Science - Criminal Justice
Macomb Community College
High School Diploma -
Center Line High School