Summary
Overview
Work History
Education
Skills
Certification
Affiliations
Timeline
Generic

Shon Jordan

MINNEAPOLIS

Summary

Dynamic Customer Account Specialist with a proven track record at C.H. Robinson, excelling in customer relationship management and process improvement. Leveraged TMS software to enhance supply chain efficiency, driving significant revenue growth within Full Truckload (FTL), Less-than-Truckload (LTL), and Temperature Controlled Consolidation. Known for effective communication and problem resolution, consistently advocating for customer needs, and focused on delivering outstanding service to customers.

Overview

10
10
years of professional experience
1
1
Certification

Work History

Customer Account Specialist

C.H. Robinson
Minneapolis
10.2024 - Current
  • Served as the customer’s primary form of contact, and collaborated cross-functionally to ensure the best customer experience. Focused on selling customer-centric services to grow volume.
  • Solved problems to drive growth, advocated for customer needs, and communicated effectively both
    verbally and written.
  • Drove continuous improvement through active involvement in AI bidding automation, initiated an EDI process to resolve issues related to abnormally low transit rates and inadequate times, and created an internal process to prevent PO errors and significantly reduce manual intervention.
  • Led monthly CAS calls, demonstrating the ability to direct and encourage meaningful conversations.

Golf Shop Attendant (Seasonal)

Minneapolis Park Board
Minneapolis
05.2015 - Current
  • Assisted golf course personnel with daily operations.
  • Performed regular maintenance checks on equipment such as golf bags and carts prior to renting them out to customers.
  • Processed customer payments quickly and accurately using a point-of-sale system.
  • Grill/Concessions Manager. Duties included employing and training new staff, creating and maintaining a bi-weekly schedule, monitoring inventory, and tracking daily sales.

Operations Coordinator

C.H. Robinson
Minneapolis
01.2023 - 10.2024
  • Coordinated and oversaw all aspects of the supply chain, including procurement, transportation, and some inventory management.
  • Helped drive three million dollars in AGP in 2024 on our office's second-largest account by identifying and implementing numerous efficiencies'.
  • Utilized different TMS software’s such as Navisphere 2.0, Manhattan, Isometrics Technologies, BluJay, and carrier websites to track shipments, manage inventory, and generate reports for internal and external purposes.

Associate Operations Coordinator

C.H. Robinson
Minneapolis
11.2021 - 01.2023
  • Focused on coordinating transportation, tracking shipments, setting appointments, and communicating with carriers.
  • Managed communications between departments to ensure efficient operations.
  • Created documentation outlining operating instructions for staff members.

Education

High School Diploma -

Academy of Holy Angels
Richfield, MN
05-2014

Some College (No Degree) - Sociology

University of Wisconsin, Milwaukee
Milwaukee, WI

Skills

  • Effective communication
  • Customer account management
  • Data analysis
  • Industry expertise
  • Supply chain coordination
  • Customer relationship management
  • Process improvement
  • Multitasking Abilities
  • TMS software
  • Problem resolution

Certification

  • Foreign Corrupt Practices Act (FCPA) Compliance
  • Global Data Privacy Compliance
  • Cybersecurity Compliance

Affiliations

  • Member of the office Culture Club - Spearheading monthly and quarterly events
  • Youth soccer coach
  • Intramural team sports

Timeline

Customer Account Specialist

C.H. Robinson
10.2024 - Current

Operations Coordinator

C.H. Robinson
01.2023 - 10.2024

Associate Operations Coordinator

C.H. Robinson
11.2021 - 01.2023

Golf Shop Attendant (Seasonal)

Minneapolis Park Board
05.2015 - Current

High School Diploma -

Academy of Holy Angels

Some College (No Degree) - Sociology

University of Wisconsin, Milwaukee

Similar Profiles

CREATE PROFILE
Shon Jordan
Want your own profile? Create for free at Resume-Now.com