Caitlyn Most
Wildwood,Missouri
Summary
Dedicated and driven with a degree in Business Administration. With my experiences as a Commercial Sales Rep, Operations and Customer facing roles, I am passionate about providing high quality customer service and maintaining relationships with customers. Hard work and relationship building are among my greatest strengths, and I am excited to make contributions leveraging those skills.
Overview
7
7
years of professional experience
Work History
Customer Account Specialist
CH Robinson
08.2023 - Current
- Customer facing role directly interacting with customers via email, phone, in person
- Delivering a positive experience, addressing inquiries, solving problems and maintaining relationships
- Facilitating meetings daily with customers. On time deliveries, claims and trainings
- Manage, process, fulfill and track customer shipments
- Responsible for accounts receivable report and invoicing
- Supplying rate estimates on LTL and Full truckload orders
Associate Operations Coordinator
CH Robinson
08.2020 - 08.2023
- Part of a team, with knowledge in supply chain, freight, and logistics
- Premium customer service, tracking to make sure the customer is getting their freight on time
- Communication skills, liaison between customer and carrier
- Building shipments for customers and following the standard operating procedures
- Detail oriented, making sure shipments are built correctly
- Knowledge of cubic capacity
Sales Associate
Orangetheory Fitness
09.2019 - 08.2020
- Knowledge of the fitness model that Orangetheory demonstrates
- Cold calling over 100 potential customers per day
- Strived to deliver and hit sales goals each month
- Promoted Orangetheory throughout the area by marketing at local businesses
- Premier customer service to ensure the members have a great experience
Sales Associate
Garry Gribbles Running Sports
10.2018 - 09.2019
- Expert level knowledge covering over sixty pairs of running shoes
- Leveraged fit and function knowledge to ensure high satisfaction among clients
- Promoted running clubs within the Kansas City community to increase demand and ensure return business among clients
- Strived to deliver great customer service utilizing listening skills as well as communication skills to ensure complete understanding of needs
Commercial Outside Sales Representative
ADT Security Services
Kansas City, Missouri
06.2018 - 11.2018
- Offered and sold security services for commercial businesses including CCTV, burglary, fire, access control and motion detectors
- Performed cold calling and business site visits
- Demonstrated the ability to match capabilities with needs in providing and quote coupled with successful negotiating skills to close deals
- Delivered high quality customer service post-closing of deals to ensure first interaction with organization was successful
- Utilized multiple computer systems as well as Excel and Word software
Education
Business Administration -
Lindenwood University
St. Charles, Missouri05.2018
Skills
- Customer service
- Accounts receivable
- Invoicing
- Shipment tracking
- Problem solving
- Effective communication
- Relationship management
- Logistics coordination
- Data analysis
- Order fulfillment
- Cold calling
- Industry expertise
- Schedule coordination
- Customer relationship development
- Microsoft office proficiency
- Assertiveness
- Professionalism
- Organizational skills
- Computer literacy
- Telephone etiquette
- Communication skills
- Account management
Hobbies and Interests
- Worked for the Junior PGA in 2016-2017 as a rule official and intern for golf tournaments
- Avid runner and golfer
- High school cross country coach 2021-2023
- 15 half marathons
Timeline
Customer Account Specialist
CH Robinson
08.2023 - Current
Associate Operations Coordinator
CH Robinson
08.2020 - 08.2023
Sales Associate
Orangetheory Fitness
09.2019 - 08.2020
Sales Associate
Garry Gribbles Running Sports
10.2018 - 09.2019
Commercial Outside Sales Representative
ADT Security Services
06.2018 - 11.2018
Business Administration -
Lindenwood University