Erica Zimmerman
Huntington,NY
Summary
Positive, friendly, and detail-oriented natural problem solver with a knack for building strong customer relationships. Knowledgeable in customer service principles and focused on delivering exceptional service and fostering customer loyalty to further business success.
Expertise in product development and adaptable to various industries. Keen on leveraging these skills and experience towards a more customer-focused position.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Customer Account Specialist
NYStyle
01.2016 - 06.2020
- Built strong customer relationships and delivered customer-centric solutions
- Worked with over 15+ large retail chains, fostering interdepartmental relationships to create open dialogue and ensure customer success
- Responded to customer inquiries via phone, email and web-based platforms.
- Acted as company's product expert, providing customers with detailed information on company products, services and materials.
- Partnered with internal teams to maximize customer's experience and goals
- Identified customer issues with products or services, investigated causes and initiated resolutions.
- Streamlined internal processes for improved efficiency and better customer service delivery.
- Traveled to interface with clients and make presentations on new product lines and work on existing
Product Development Specialist/ Production Manager
Finesse Novelty Corp.
01.2013 - 01.2016
- Worked closely with international partners to collaborate on development of new product lines
- Built relationships with customers to ensure smooth production process and open lines of communication
- Managed department of production coordinators, ensuring all customer open orders were on track and delivering on time
- Collaborated with suppliers to obtain new raw materials and improve supply chain for smooth production.
- Provided training and support to sales teams on newly launched products, boosting their ability to effectively sell them in the marketplace.
- Collaborated with cross-functional teams to streamline the product development process, reducing time to market.
Production Coordinator
Calvin Klein Jeans
04.2011 - 01.2013
- Provided hands-on support during peak production periods, assisting teams in meeting tight deadlines.
- Monitored and tracked progress of all production tasks for on-time delivery.
- Coordinated communication between departments, fostering a collaborative work environment.
- Created and maintained detailed reports and schedules of all production tasks.
- Resolved issues quickly to maintain productivity goals.
- Managed multiple projects concurrently, ensuring timely completion and meeting budget constraints.
- Oversaw quality control efforts, maintaining strict adherence to industry standards and regulatory requirements while achieving high levels of customer satisfaction.
Education
Bachelor of Science - Production Management/ Product Development
Fashion Institute of Technology
New York, NY06.2006
Associate of Science - Fashion Merchandising
Fashion Institute of Technology
New York, NY06.2003
Skills
- Customer relationship and retention
- Problem Solving
- Adaptability and flexibility
- Product Development Coordination
- Schedule coordination
- Workflow coordination
- Operations management
- Customer service
- Efficiency optimization
- Production scheduling
- Multitasking and organization
- Team collaboration
- Supply chain coordination
- Customer feedback analysis
Certification
Licensed Cosmetologist
Timeline
Customer Account Specialist
NYStyle
01.2016 - 06.2020
Product Development Specialist/ Production Manager
Finesse Novelty Corp.
01.2013 - 01.2016
Production Coordinator
Calvin Klein Jeans
04.2011 - 01.2013
Bachelor of Science - Production Management/ Product Development
Fashion Institute of Technology
Associate of Science - Fashion Merchandising
Fashion Institute of Technology
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