Summary
Overview
Work History
Education
Skills
Volunteer
Timeline
Generic

Juli Razee

St. Charles,IL

Summary

Mature communicator with emphasis on etiquette seeking a remote position that challenges skill set. Looking to develop longstanding relationship in a remote working position offering growth potential within the company. Eager to learn and master new skills required for advancement. Works well as a member of a team or independently.

Overview

13
13
years of professional experience

Work History

Customer Account Specialist

Labels & Specialty Products
06.2021 - Current
  • Enhanced customer satisfaction by promptly addressing inquiries and resolving concerns.
  • Streamlined account management processes for increased efficiency and productivity.
  • Collaborated with team members to improve overall customer service experience.
  • Developed strong relationships with clients, fostering loyalty and repeat business.
  • Maintained accurate records of customer interactions, ensuring timely follow-up on outstanding issues.
  • Set up new customer accounts and updated existing profiles with latest information.
  • Assisted in the onboarding process for new customers, providing comprehensive support during account setup.

Certified Birth Doula

Self-employeed
05.2016 - 06.2021
  • Enhanced client satisfaction by providing continuous emotional, physical, and informational support during labor and birth.
  • Reduced stress for expecting parents by offering comprehensive prenatal consultations and education on childbirth options.
  • Strengthened communication between clients and medical professionals, advocating for the wishes of birthing families.
  • Increased postpartum recovery success with thorough follow-up care, including lactation support and newborn care techniques.
  • Developed customized birth plans to address individual needs and preferences of expectant mothers.
  • Promoted a calm environment during labor through relaxation techniques such as guided visualization, breathing exercises, and massage.
  • Encouraged informed decision-making by providing evidence-based information on various childbirth interventions.
  • Improved client confidence in their birthing abilities through ongoing emotional support and reassurance.

Operations Manager

Drive Home Safe Driving School
08.2011 - 06.2016
  • Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
  • Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
  • Handled facility and fleet maintenance.
  • Handled staff training initiatives aimed at upskilling the workforce to meet dynamic industry demands.
  • Developed robust contingency plans to ensure business continuity during unforeseen disruptions.
  • Supervised staff and kept employees compliant with State of Ilinois policies and procedures.
  • Developed systems and procedures to improve operational quality and team efficiency.

Education

Marketing

College of DuPage
Glen Ellyn, IL

Certified Nursing Assistant

Elgin Community College
Elgin, IL

Skills

  • Customer relationship development
  • Effective Communication
  • Team building
  • Professional Demeanor
  • Time Management
  • Goal Setting
  • Training and Teaching
  • Clear Communication
  • Pleasant Telephone Demeanor
  • Problem-Solving
  • Multitasking
  • Adaptability and Flexibility
  • Self Motivation
  • Microsoft Office

Volunteer

St. Charles Youth Girls Softball - Coach - Present

Save Our Dam Preservation And Conservation - Social Media Communication- Present

YoungLife - Fundraising

Mutual Ground - Victim Advocate

Timeline

Customer Account Specialist

Labels & Specialty Products
06.2021 - Current

Certified Birth Doula

Self-employeed
05.2016 - 06.2021

Operations Manager

Drive Home Safe Driving School
08.2011 - 06.2016

Marketing

College of DuPage

Certified Nursing Assistant

Elgin Community College

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Juli Razee