Kia Yang
Elkhart Lake
Summary
Accomplished Customer Account Specialist with a proven track record at Sargento Foods Inc., adept in leveraging strong communication and critical thinking skills to manage multi-million-dollar accounts. Excelled in enhancing customer satisfaction and streamlining account administration, demonstrating exceptional computer literacy and client relationship management. Achieved significant improvements in account accuracy and efficiency, underscoring a commitment to excellence and teamwork.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Customer Account Specialist
Sargento Foods Inc.
03.2013 - Current
- Manage customers and their orders.
- Conducted regular account reviews with clients to assess satisfaction levels and identify areas for improvement.
- Used SAP, Fiori, and Savanna to keep accurate inventory and account notes records.
- Coordinated with sales teams to ensure a seamless transition from prospecting to account management stages.
- Continually updated knowledge of industry trends and developments to serve client needs better.
- Communicated with approximately 50 clients daily.
- Enhanced customer satisfaction by promptly addressing inquiries and resolving concerns.
- Assisted in onboarding new customers, providing comprehensive support during account setup.
- Maintained accurate records of customer interactions, ensuring timely follow-up on outstanding issues.
- Completed routine and complex account updates to resolve problems.
- Help resolve complex billing and payment issues for balanced, accurate accounts.
- Set up new customer accounts and updated existing profiles with the latest information.
- Generating accurate, insightful reports for management.
- Built strong relationships with clients, vendors, and stakeholders for loyal, profitable accounts.
- Responded to customer inquiries and provided detailed account information.
- Entered client details and notes into the system for interdepartmental access and review.
Machine Operator
Johnsonville Sausage
04.2007 - 03.2012
- Followed detailed instructions to operate machines with accuracy and produce quality products.
- Complied with company and OSHA safety rules and regulations.
- Loaded raw materials into machines and unloaded finished products to keep manufacturing process running smoothly.
- Set up and ran machinery to produce exceptional products for industrial needs.
- Streamlined workflow by maintaining a clean and organized workstation, adhering to safety protocols.
- Performed preventative maintenance tasks consistently which resulted in fewer breakdowns requiring costly repairs.
Education
No Degree - Supply Chain Management
LTC
Sheboygan Falls, WI12-2025
Skills
- Customer relationship development
- Documentation skill
- Schedule coordination
- Account administration
- Teamwork
- Organization skills
- Customer service
- Critical Thinking
- Reliability
- Team collaboration
- Effective communication
- Self motivation
- Client relationship management
- Computer literacy
- Record-keeping
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Collaborated with team of 20 in the development of Project Time off.
- Collaborated with team of 4 in the development of Scheduler's portion in Fiori.
- Awarded one of Sargento's highest honor for their employees: Chairman Award.
Certification
NCRC Certificate- GOLD
Professional Support Certificate
Purchasing Certificate
ISO 9001 Internal Auditor Certificate
Sargento's Chairman Award
Sargento's Chairman Award recognition is presented to members of the Sargento Family who exemplify the principles of our People, Pride & Progress: Trust, Humor and Fun, Accountability, Community Outreach, Mutual Support, Excellence, Career and Personal Development, Innovation, and Leadership. Someone who earns the Chairman’s Award is an employee who goes above and beyond their job responsibilities and does so while demonstrating our values. The person is also a member of the Sargento Family who has made a real impact by living our corporate values within their job and our community.
Those who receive the Chairman's Award contribute at a high level, noticeable by others, and are considered key contributors to our company. Not only does the award recognize overall performance, but it also acknowledges how these individuals go about performing their responsibilities.
Timeline
Customer Account Specialist
Sargento Foods Inc.
03.2013 - Current
Machine Operator
Johnsonville Sausage
04.2007 - 03.2012
No Degree - Supply Chain Management
LTC
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