Michelle Filkins
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
26
26
years of professional experience
Work History
Customer Account Specialist
Uber And Lyft
Mesa, AZ
07.2021 - Current
- Adhered to standards of quality and service as well as all compliance requirements.
- Evaluated customers' potential needs to make appropriate recommendations.
- Tracked and maintained orders to guarantee prompt and successful delivery of merchandise to customers.
Store Manager
Burlington
Texarkana, TX
02.2021 - 07.2021
- Approved regular payroll submissions for employees.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
- Managed inventory control, cash control, and store opening and closing procedures.
Store Manager
TJ Maxx
Texarkana, TX
02.2008 - 02.2021
- Completed point of sale opening and closing procedures.
- Approved regular payroll submissions for employees.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
Call Center Manager
Hastings Entertainment Inc
Amarillo, TX
02.1998 - 02.2008
- Determined quality assurance benchmarks and set standards for improvement.
- Developed quality employees within call center to take over leadership positions.
- Established and oversaw performance targets for call center associates.
Education
Associate of Science - Computer Science And Programming
Durham Nixon Clay College
Austin, TXSkills
- Sales and Marketing
- Account Updating
- Office Operations
- Customer Relationship Development
- Documentation Skills
- Schedule Management
- Clerical Support
- Reading Comprehension
- Customer relationship development
- Recordkeeping abilities
- Issue investigations
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
The way to get started is to quit talking and begin doing.
Walt Disney
Timeline
Customer Account Specialist
Uber And Lyft
07.2021 - Current
Store Manager
Burlington
02.2021 - 07.2021
Store Manager
TJ Maxx
02.2008 - 02.2021
Call Center Manager
Hastings Entertainment Inc
02.1998 - 02.2008
Associate of Science - Computer Science And Programming
Durham Nixon Clay College
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