David Rodriguez
Wichita Falls,TX
Summary
Enthusiastic sales leader with proven interpersonal communication skills and solid history of success with customers. Boosts sales and generates new revenue streams with prospecting and negotiation skills Successful background consistently surpassing targets Enthusiastic Sales and Customer Service professional with expertise in communication and negotiating. Driven to provide superior quality customer service. Innovative in leveraging extensive knowledge of products and services as well as creating solutions for customers to drive loyalty, retention and revenue. Highly adept at training, managing, coaching and mentoring sales and customer service associates with talent for interacting with staff at all levels of organization and public.
Overview
18
18
years of professional experience
Work History
Customer Account Specialist
Teletech At Home
Wichita Falls, TX
11.2020 - 11.2021
- Evaluated customers' potential needs to make appropriate recommendations.
- Communicated with approximately 60 clients daily to understand needs and explain product value.
- Set up new customer accounts and updated existing profiles with latest information.
- Completed routine and complex account updates to resolve problems.
- Adhered to standards of quality and service as well as all compliance requirements.
- Placed new customer orders and scheduled appointments.
- Reviewed account activity to assess financial status and evaluate discrepancies.
Warehouse Lead
Sealed Air Cryovac
Wichita Falls, TX
08.2018 - 02.2020
- Followed verbal and written instructions to properly move and ship products.
- Used hand-held scanners and physical logs to accurately track item movements.
- Kept storage areas organized, clean and secure to fully protect company assets.
- Maintained top performance standards while working in hot warehouse environment.
- Loaded, unloaded and sorted cargo as part of accurate and efficient weekly shipments.
- Prepared pallets of boxes for easy transportation between customer and storage locations.
- Adhered to industry best practices for warehousing, material handling and documentation.
Field Sales Manager
2020 Communications
Wichita Falls, TEXAS
07.2016 - 07.2018
- Delivered process improvement solutions to achieve organizational objectives and key metric targets.
- Built constructive employee relationships to maintain workforce engagement, commitment and flexibility.
- Accompanied sales representatives on site visits to resolve issues and foster and build relationships.
- Engaged in product training, demonstrations, consumer awareness, branding and acquisition initiatives to raise awareness and revenues.
- Encouraged cross-selling of additional products and services through relationship-building and acquired understanding of customer business needs.
- Liaised with sales, marketing and management teams to develop solutions and accomplish shared objectives.
- Built deep relationships with store managers, business owners and distribution partner sales teams by employing industry expertise and knowledge, retail strategies and sales tactics.
- Maintained up-to-date knowledge of Samsung devices and performed competitor analysis.
- Delivered recommendations to long-term accounts to promote brand awareness to key audience.
- Organized promotional events and interacted with community to increase sales volume.
- Grew retail sales volume in assigned territory 30% through strategic budgeting and product promotion
Licensed Insurance Agent
Tracey Denson State Farm
Wichita Falls, TEXAS
04.2014 - 06.2016
- Provided coverage option information to assist clients in protecting assets.
- Exceeded corporate quotas for monthly policy sales.
- Worked to accommodate new and different insurance requests and explored new value opportunities to optimize insurance agency reputation.
- Assessed coverage plans and long-term business goals to successfully align new products with plans and strategies.
- Upsold additional products and services after identifying customer needs and requirements.
- Utilized advanced sales skills to overcome objections, persuade clients to purchase policies and close deals.
- Utilized direct marketing strategies such as mailings and phone contracts to approach potential clients and increase sales by 25%
Water and Fuel Systems Foreman
United States Air Force, USAF
Grand Forks, ND
09.2007 - 05.2014
- Disinfected water with chemicals such as ammonia and chlorine in exact concentrations.
- Collected water samples to test alkalinity, hardness and residual levels.
- Adhered to EPA and OSHA regulations.
- Analyzed blueprints and manufacturer instructions to take apart and reassemble machinery for maintenance and component replacements.
- Examined parts for defects such as breakage or excessive wear.
- Observed and tested operation of machinery or equipment to diagnose malfunctions using voltmeters or other testing devices.
- Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork.
- Participated in team-building activities to enhance working relationships.
Insurance Sales Agent
GEICO
Wichita Falls, TEXAS
08.2002 - 06.2007
- Sought out new clients and developed client relationships through networking, direct referrals, lead databases and cold calling.
- Customized existing insurance programs to suit individual client needs by analyzing specific requirements.
- Sold auto, home, life and other various insurance products to individuals and affinity groups within assigned territory using consultative selling techniques.
- Managed office operations while scheduling appointments for department managers.
- Optimized organizational systems for payment collections, AP/AR, deposits and recordkeeping.
- Handled approximately 300 outbound and inbound sales-related calls per week to qualify individuals interested in purchasing insurance coverage
- Met and exceeded revenue goals by 45% through generating new leads and identifying new clients
Education
Bachelor of Arts - Organizational Management
Ashford University
San Diego, CA05.2012
Associate of Applied Science - Mechanical And Electrical Technology
Community College of The Air Force
Montgomery, AL05.2009
High School Diploma -
Wichita Falls High School
Wichita Falls, TX05.1998
Skills
- Sales and marketing
- Financial Needs Assessment
- Verbal and Written Communication
- Strong Attention to Detail
- Forklift Operation
- Shipping and Receiving
- Insurance Customization
- De-escalation Techniques
- Building Customer Trust and Loyalty
- Data Entry and Maintenance
Languages
Spanish
Native or Bilingual
Timeline
Customer Account Specialist
Teletech At Home
11.2020 - 11.2021
Warehouse Lead
Sealed Air Cryovac
08.2018 - 02.2020
Field Sales Manager
2020 Communications
07.2016 - 07.2018
Licensed Insurance Agent
Tracey Denson State Farm
04.2014 - 06.2016
Water and Fuel Systems Foreman
United States Air Force, USAF
09.2007 - 05.2014
Insurance Sales Agent
GEICO
08.2002 - 06.2007
Bachelor of Arts - Organizational Management
Ashford University
Associate of Applied Science - Mechanical And Electrical Technology
Community College of The Air Force
High School Diploma -
Wichita Falls High School