Jill Cook
Toms River,NJ
Summary
Dynamic professional with extensive experience in client management and project oversight at Jersey Central Power & Light. Proven ability to resolve conflicts and enhance customer relations, leveraging strong communication skills and utility industry knowledge. Proficient in Microsoft Office, CRM, and GIS, consistently delivering exceptional results in fast-paced environments.
Overview
28
28
years of professional experience
Work History
Customer Account Specialist
Jersey Central Power & Light
Holmdel, New Jersey
07.2023 - 03.2025
- Consistently adhered to comprehensive safety standards.
- Administered client relations by resolving all customer conflicts.
- Acted as the primary contact person for assigned accounts, as well as initiating and cultivating relationships with multiple levels of decision-makers at assigned accounts, and using effective relationship-building skills within the organization.
- Demonstrated analytical skills managing medium sized commercial accounts in a specific geographic territory.
- Have a thorough understanding of the utility industry and knowledge of trends and technologies, with the ability to address regulatory strategies, including rates, reliability, customer service, market regulation, and environmental issues.
- Customized a solution for power quality problems, and discussed detailed information regarding power outages.
- Understood efficiency technologies that provided support for the corporate energy efficiency goal.
- Understood the storm process and provided customer information and assistance in restoring power, along with participating as the hazard responder and/or communication liaison.
- Acted as project manager for construction projects, facilitating the expansion of additional product lines to be offered.
Administrative Support Associate
Lowes Home Improvement
Toms River, NJ
12.2018 - 07.2023
- Work closely with Human Resources, Store Managers, and Assistant Store Managers to relieve administrative burden and allow these roles to focus on strategic and people leadership activities
- Supports store leadership through administrative duties related to staffing, scheduling, training, compliance, and payroll
- Handling all administrative tasks related to Workers Compensation, General Liability, and Auto Claims
Human Resource Coordinator
Robert Half
Red Bank, NJ
09.2018 - 12.2018
- Greet visitors, answer phone calls, and respond to emails
- Provide administrator support to the HR department including filing, scanning, copying, mailings, etc
- Assist in employment verifications, requisitions, job postings, new hire orientation tasks, and accessing badge system
- Entering of new hires, status changes, and terminations
- Perform other duties as assigned by the department and manager
Office Administrator
AccuFirst, Inc
Toms River, NJ
06.2017 - 10.2017
- Greet visitors and direct them to the appropriate offices
- Conduct clerical duties, including filing, answering phone calls, and responded to emails
- Composed, prepared and proof read the correspondence, office memos, and reports for the office
- Schedule meetings for accounting members of the company
- Highly efficient in the use of QuickBooks software, Microsoft outlook, Excel, and Word
- Ability to multi-task and prioritize projects
- Customer-service oriented
- Able to complete complex administrative tasks with minimal supervision
Teller II
Santander Bank
Toms River, NJ
11.2016 - 06.2017
- Handle various accounting transactions and reconciliation tasks
- Provide account status data when required
- Handle phone inquires
- Inform customers about various bank products
- Balance and maintain vault
- Balance and maintain ATM
Receptionist
Ocean County Foot and Ankle Surgery Associates
Toms River & Forked River
07.2016 - 09.2016
- Provide excellent customer service
- Scheduling appointments
- Answering multi phone lines
- Coding and filing patient records
- Entering patient information into database
CSSR
Wells Fargo
Toms River, NJ
04.2016 - 07.2016
- Document preparation, account servicing/maintenance and problem resolution
- Solicit new accounts and cross-sells products and services
- Spend up to 40% of time on cash transactions
Senior Teller
Wells Fargo
Toms River, NJ
02.2014 - 04.2016
- Handled various accounting transactions and reconciliation tasks
- Provided account status data when required
- Handled phone inquires
- Informed customers about various bank products
- Balance and maintain vault
Office Administrator
Dexmed Inc
Toms River, NJ
12.2010 - 04.2014
- Perform administrative and secretarial support functions
- Assist with general accounting functions; maintain journals and handle A/P and A/R
- Handle Sales Orders and Purchase Orders
- Manage customer relations and provide exemplary service to all customers
- Multi-tasking in conflict resolution, creative troubleshooting and attention to detail in a rapidly growing medical field environment
- Maintain website content through OpenCart software
Senior Teller
Bank of America
Toms River, NJ
02.2004 - 12.2010
- Handled various accounting transactions and reconciliation tasks
- Provided account status data when required
- Handled phone inquires
- Informed customers about various bank products
- Trained and supervised new hires
- Balance and maintain vault
Branch Manager
Department of Justice, Child Support Accounting Department
Salem, OR
01.1997 - 01.2000
- Supervisor managing a workforce department
- Responsible to oversee proper administration of child support payment
- Performed daily account balancing
- Trained and supervised new hires
Education
Some College (No Degree) -
Trend Business College
Salem, ORSkills
- Project management
- Utility industry knowledge
- Effective communication
- Client management
- Data entry
- Microsoft office proficiency
- CRM software
- Accounting
- QuickBooks
- Payroll
- Billing
References
References available upon request.
Timeline
Customer Account Specialist
Jersey Central Power & Light
07.2023 - 03.2025
Administrative Support Associate
Lowes Home Improvement
12.2018 - 07.2023
Human Resource Coordinator
Robert Half
09.2018 - 12.2018
Office Administrator
AccuFirst, Inc
06.2017 - 10.2017
Teller II
Santander Bank
11.2016 - 06.2017
Receptionist
Ocean County Foot and Ankle Surgery Associates
07.2016 - 09.2016
CSSR
Wells Fargo
04.2016 - 07.2016
Senior Teller
Wells Fargo
02.2014 - 04.2016
Office Administrator
Dexmed Inc
12.2010 - 04.2014
Senior Teller
Bank of America
02.2004 - 12.2010
Branch Manager
Department of Justice, Child Support Accounting Department
01.1997 - 01.2000
Some College (No Degree) -
Trend Business College
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