Jakob Milligan-Toomey
Brentwood,CA
Summary
Goal-oriented account specialist that takes initiative and build cordial relationships with customers. Analyzes sales figures, creates and implements market-specific pricing and promotional programs and develops and manages key customer relationships. Strong problem-solving, negotiation and customer service skills. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
8
8
years of professional experience
Work History
Customer Account Specialist
C.H. Robinson
01.2022 - Current
- Continually updated knowledge on industry trends and developments to better serve client needs.
- Conducted regular account reviews with clients to assess satisfaction levels and identify areas for improvement.
- Tracked and maintained orders to guarantee prompt and successful delivery of merchandise to customers.
- Assisted in the onboarding process for new customers, providing comprehensive support during account setup.
- Managed multiple customer accounts simultaneously, prioritizing tasks and managing time effectively.
Night Manager
Safeway
09.2016 - 10.2021
- Prepared nightly deposits by accurately counting cash, filling out deposit slips and securing deposit in vault.
- Resolved customer complaints promptly and professionally to maintain satisfaction.
- Handled emergency situations calmly and professionally, coordinating with necessary personnel to ensure guest safety and minimal disruption to their stay.
- Restocked inventory on shelves by unpacking backroom boxes and filling empty space on shelves with appropriate items.
Education
Bachelor Of Business Administration - Finance
California State University - Chico
Chico, CA12.2021
Skills
- Strong negotiation
- Client Retention Strategies
- Industry Expertise
- Financial Acumen
- Project management
- Public speaking
- Problem solving
- Teamwork
- Adaptability
Timeline
Customer Account Specialist
C.H. Robinson
01.2022 - Current
Night Manager
Safeway
09.2016 - 10.2021
Bachelor Of Business Administration - Finance
California State University - Chico