Alexander Valenti
Louisville,KY
Summary
Proven track record in enhancing customer relationships and securing payments at United Collection Bureau, Inc., showcasing strong negotiation and clear communication skills. Excelled in legal research and document management, significantly contributing to case efficiency and accuracy. Demonstrated reliability and analytical thinking, achieving consistent results without compromising quality. Customer service professional prepared to excel in managing client accounts and ensuring exceptional service delivery. Background in fostering client relationships and resolving concerns with focus on results. Reliable and adaptable team player, skilled in communication and problem-solving, contributing to dynamic team environments and achieving targets.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Customer Account Specialist
United Collection Bureau, Inc.
07.2024 - Current
- Conduct regular account reviews with clients to assess satisfaction levels and identify areas for improvement.
- Secure on-time payments and collect on delinquent accounts with tailored payment plans.
- Evaluate customers' potential needs to make appropriate recommendations.
- Collaborate with team members to improve overall customer service experience.
- Assist in the onboarding process for new customers, providing comprehensive support during account setup.
- Provide exceptional support during high call volume periods, ensuring continued quality service under pressure.
Court Researcher
KY Process Service, Inc.
01.2023 - Current
- Perform ongoing work from various courthouses to compile, enter and analyze public court records
- Enter data into an excel spreadsheet and send off to our research firm clients
- Position requires self-direction and exercise of independent judgment
- Achieved time-sensitive deadlines consistently without compromising quality through disciplined work habits and attention to detail.
Law Clerk
Valenti Hanley PLLC
06.2020 - 07.2024
- Conducted legal research and writing for multiple clients in the practice areas of business law and litigation, securities law and employment
- Organized/managed multiple clients files using firm case management software
- Organized, reviewed and e-filed multiple pleadings and other filings in both state and federal court
Law Clerk
Lawrence & Associates
08.2019 - 05.2020
- Created and prepared legal drafts by organizing and assembling information for legal documents and forms.
- Supported attorneys in preparing for trials by organizing case materials and drafting legal documents.
- Developed a reputation for professionalism and reliability, frequently entrusted with sensitive information and high-stakes assignments.
- Supported legal team by conducting research, drafting briefs, gathering information and interpreting legal documents.
Education
J.D. - Law
NKU Chase College of Law
Highland Heights, KY05.2020
Bachelor of Arts - Political Science
Xavier University
Cincinnati, OH05.2013
Skills
- Strong negotiation
- Customer relationship development
- Microsoft Office proficiency
- Document Management
- Due diligence
- Data entry skills
- Analytical and Critical Thinking
- Payment Scheduling
- Active Listening
- Clear Communication
- Reliability
- Attention to Detail
Certification
, Certified Notary Public
Timeline
Customer Account Specialist
United Collection Bureau, Inc.
07.2024 - Current
Court Researcher
KY Process Service, Inc.
01.2023 - Current
Law Clerk
Valenti Hanley PLLC
06.2020 - 07.2024
Law Clerk
Lawrence & Associates
08.2019 - 05.2020
, Certified Notary Public
J.D. - Law
NKU Chase College of Law
Bachelor of Arts - Political Science
Xavier University
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