Shekendra A. Currie
Sanford,NC
Summary
Resourceful and detail-oriented administrative professional with extensive experience in customer service, scheduling, and medical office support. Strong communication and interpersonal skills, with a proven ability to manage tasks efficiently in fast-paced environments. Seeking to contribute administrative and patient-facing expertise in a healthcare or customer-focused role.
Overview
1
1
Certification
21
21
years of professional experience
Work History
Customer Account Specialist
Discover by Capital One (TeleperformanceUSA)
Sanford, NC
10.2025 - Current
- Managed inbound calls and internet leads for dealership sales teams.
- Resolved billing, order, and account inquiries through phone and email.
- Handled escalated customer concerns with clear, professional communication.
- Provided customer support to clients and customers by answering inquiries, resolving issues, and troubleshooting problems.
- Scheduled customer appointments for sales and service departments.
- Updated CRM records with customer contact details and follow-up notes.
- Updated account records in CRM with accurate customer information.
- Researched product information to answer questions from customers regarding features, pricing, and availability.
- Participated in regular team meetings to discuss strategies for improving service levels and enhancing customer satisfaction ratings.
- Reviewed invoices, purchase orders, and expense reports for accuracy.
- Prepared and evaluated CRM reports to identify problems and areas for improvement.
BDC Agent
JT Autogroup LLC
Sanford, NC
02.2024 - Current
- Confirmed scheduled appointments and responded to online and phone inquiries to enhance client engagement
- Coordinated with sales and marketing teams for cohesive outreach, aligning messaging and strategy
- Provided excellent customer service while handling website-generated requests to support customer satisfaction
- Schedule service department appointments and product demos
- Promote current promotional offers and ensure timely follow-up with leads
- Coordinate with sales and marketing teams to ensure cohesive outreach
Administrative Assistant
Rhino Ivory Medical Staffing
11.2021 - 01.2024
- Handle front-desk operations, including answering phones and responding to emails
- Schedule appointments and support staff with clerical and document preparation
- Managed calendars, appointments, and meeting schedules for employer office operations.
- Answered phone calls, emails, and visitor inquiries with professional service.
- Greeted visitors in a courteous manner and provided assistance when necessary.
- Greeted visitors or callers to handle questions or direct to appropriate staff.
- Maintain confidential records, databases, and employee documentation.
- Managed inventory of office supplies by tracking usage and placing orders for replenishment., mail handling, and document distribution daily.
- Performed data entry tasks accurately within specified timeframes.
- Ensure effective communication across all organizational levels
- Managed inventory by ordering office supplies to ensure stock availability.
- Received visitors with a courteous greeting and guided them to the correct office or department. or callers to handle questions or direct to appropriate staff.
Customer Service Representative (Remote)
West at Home – Alorica
10.2021 - 11.2021
- Facilitated timely order deliveries for customer satisfaction and direct-to-consumer inquiries
- Offered professional support across various channels across multiple delivery channels
- Addressed customer concerns to enhance service quality while meeting tight deadlines
Finisher
PCC Airfoils LLC
10.2017 - 08.2019
- Operated machinery to ensure product quality, inspected finished products for defects, and performed routine equipment maintenance to maintain operational efficiency
- Packaged materials to ensure safe delivery, marked identification tags, and recorded quality control data
- Finished airfoil castings using hand tools, grinders, and abrasives
- Removed excess material from surfaces, edges, and openings
- Inspected parts for defects, scratches, and dimensional accuracy
Deboner
Pilgrim’s Pride Corp & Townsends Inc.
10.2010 - 05.2013
- Cut meat products into specified portions for packaging, trimmed, and prepared meat products for packaging
- Inspected meat for quality standards, ensuring compliance with safety regulations and maintaining cleanliness standards
- Trimmed poultry parts on high-volume deboning line for Pilgrim’s Pride Corp.
- Separated meat from bone using knives and hand tools at Townsends Inc.
- Inspected carcasses for defects, fat, and bone fragments before packaging.
Rehabilitation Counselor
Skills Creations Inc.
07.2008 - 11.2008
- Assessed client eligibility to develop customized rehabilitation plans
- Coordinated job coaching and assistive tools to provide comprehensive client support
- Assessed client abilities, needs, and vocational goals at Skills Creations Inc.
- Developed individualized rehabilitation plans for clients with disabilities.
- Coordinated job placement support and community employment referrals.
Cashier
Kangaroo Express
03.2006 - 06.2007
- Handled financial transactions accurately, trained new hires, and provided customer assistance
- Ensured cleanliness of store and facilities and managed point-of-sale equipment
- Processed customer purchases using Kangaroo Express point-of-sale system
- Handled cash, card, and mobile payments at checkout
- Scanned merchandise and applied store pricing accurately
Education
Administrative Medical Assistant Certificate -
Sandhills Community College
Cosmetology Diploma (Associate of Arts and Science) -
Sandhills Community College
Associate in Nursing -
Sandhills Community College
Skills
- CRM management
- Customer communication
- Sales Order Processing
- Data Entry Accuracy
- Data analysis
- Inbound call handling
- Multitasking
- Microsoft Word
- Dual Monitors
Certification
- CPR Certification
- Forklift Certification
- Medical Office Administration Certificate
- Electrocardiography Technician Certification
Timeline
Customer Account Specialist
Discover by Capital One (TeleperformanceUSA)
10.2025 - Current
BDC Agent
JT Autogroup LLC
02.2024 - Current
Administrative Assistant
Rhino Ivory Medical Staffing
11.2021 - 01.2024
Customer Service Representative (Remote)
West at Home – Alorica
10.2021 - 11.2021
Finisher
PCC Airfoils LLC
10.2017 - 08.2019
Deboner
Pilgrim’s Pride Corp & Townsends Inc.
10.2010 - 05.2013
Rehabilitation Counselor
Skills Creations Inc.
07.2008 - 11.2008
Cashier
Kangaroo Express
03.2006 - 06.2007
Administrative Medical Assistant Certificate -
Sandhills Community College
Cosmetology Diploma (Associate of Arts and Science) -
Sandhills Community College
Associate in Nursing -
Sandhills Community College