Jim Chang
IT Manager
Orlando,FL
Summary
Insightful Information Technology Manager with 10+ years of IT leadership experience including oversight of infrastructure, application support and security services. Dedicated to customer satisfaction with focused delivery of technical solutions. Proven leader in directing operations, maintenance and support of complex systems. Develops creative business solutions, leveraging diverse methodologies and delivering engineering solutions for leading organizations. Highly adept in request for proposal development, technology needs assessments and staff training. Recognized for cost-effective system improvements, operational streamlining and positive leadership style.
Overview
16
16
years of professional experience
20
20
years of post-secondary education
Work History
IT Project Manager
Smart Financial Operations
Orlando , FL
04.2018 - Current
- Evaluated supplier quotes based on purchasing procedures and competitiveness in quality, price and delivery.
- Negotiated complex corporate procurement contracts by working closely with internal and external contacts.
- Reviewed and issued contracts and blanket purchase orders after choosing ideal vendor and drive procurement process.
- Developed and maintained relationships with key suppliers for smooth communication and to meet required expectations.
- Played key role in on-going network design, reevaluation and optimization to keep pace with company growth.
- Analyzed network security and current infrastructure to assess areas in need of improvement and develop solutions.
IT Manager
Marriott International, Inc.
Orlando , FL
11.2015 - 04.2018
- Guided organizational technology strategy and roadmaps.
- Adjusted project plans to account for dynamic targets, staffing changes and operational specifications.
- Managed network and system performance, conducting troubleshooting, security patching and maintenance.
- Oversaw IT department operations and training.
- Led technology selection and rollout, focusing on organizational planning and supplier service-level agreements.
- Oversaw daily performance of computer systems and immediately responded to issues to keep network up and running.
Incident Manager
Veredus / Walt Disney World
Orlando , FL
06.2014 - 11.2015
- Gathered data from incidents that had been remedied for careful review and analysis to prevent future events.
- Developed highly effective incident response team and trained extensively in preparation for possible events.
- Assessed incident priority based upon impact to business and escalated issues as necessary.
- Handled high priority incidents with exceptional poise and composure, making quick decisions in effort to reduce overall impact.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
Forensic Technician
Department Of Homeland Security
Orlando , FL
06.2013 - 12.2013
Operation Analyst III
Kimberly-Clark
Everett , WA
05.2008 - 12.2011
Aviation Machinist's Mate
US Navy
Everett , WA
03.2004 - 03.2008
Education
Master of Science - Management Information Systems
DeVry University
Orlando, FL 03.2016 - 08.2022
Bachelor of Science - Management Information Systems
Washington State University
Pullman, WA 01.2009 - 08.2022
Skills
- Performance Optimization
Timeline
IT Project Manager
Smart Financial Operations
04.2018 - Current
Master of Science - Management Information Systems
DeVry University
03.2016 - 08.2022
IT Manager
Marriott International, Inc.
11.2015 - 04.2018
Incident Manager
Veredus / Walt Disney World
06.2014 - 11.2015
Forensic Technician
Department Of Homeland Security
06.2013 - 12.2013
Bachelor of Science - Management Information Systems
Washington State University
01.2009 - 08.2022
Operation Analyst III
Kimberly-Clark
05.2008 - 12.2011
Aviation Machinist's Mate
US Navy
03.2004 - 03.2008
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