Jim Cirincione
Saratoga Springs,NY
Summary
Cross functional IT industry veteran with a diverse global background in
cloud solutions including CCaaS and UCaaS. Specializing in CX, Digital Transformation, and Cloud Migration of core communications. Deep bench of career achievements obtained by harnessing a diverse set of strategic, operational, and technical skills. Repeated success achieving differentiable customer outcomes. Mentor and coach to early career technical professionals. Angel Investor. Board Member
Overview
33
33
years of professional experience
10
10
years of post-secondary education
Work History
Partner Sales Leader
Cisco Systems, Inc.
10.2023 - Current
Senior Director Global Flex Partnerships
Twilio
11.2021 - 03.2023
- Own Twilio’s System Integration GTM, Tech Partners, and Strategic Alliances for Twilio's Contact Center as a Service (CCaaS) - Twilio Flex
- Pipeline generation, deal registration, and partner platform sales
- Created governance for the Twilio Flex ecosystem partner program / established a 40% YoY growth for partner solution resale
- Redefined rules of engagement for Acct Exec sell through motions
- Partner P&L owner - financial, operational, and partner satisfaction metrics
Executive Director CCaaS, Conversational AI
Avaya
04.2019 - 11.2021
- GTM owner Conversational AI, CCaaS, and Digital Engagement solutions
- Sales and GTM leadership responsible for Direct, BPO and Channel sales
- GTM for Avaya built inbound / outbound automation with Google CCAI
- Drove legacy CPE contact centers to AI-based, cloud served centers
- Managed a team of Sales Directors to 100%+ quota attainment
Chief Revenue Officer
NetAbstraction / Conceal
02.2018 - 11.2018
- Established the GTM for direct and channel sales - including vertical segment definitions, channel recruitment and strategy, corporate governance, and account planning. Drove AR / PR and market messaging.
Managing Partner Director / Tech Partnerships
Verizon
01.2017 - 02.2018
- Private Equity and Venture Capital interface to Verizon Product (Verizon Business, Verizon Wireless, and Verizon Business Markets)
- Defined engagement strategy, investment strategy, long term strategic partnership planning
- Defined and secured executive LoB support for sourcing new offers from 3rd parties as a member of the Verizon product team tasked to develop business, build compelling IT Solutions, and gain wins
- Conducted technical and business due diligence assessments
Managing Partner Director / Professional Services
Verizon
12.2014 - 01.2017
- Pro Serve practice owner in Digital Transformation and Cloud Migration
- Grew the segment from inception to 124% of team goal 78% margins
- Led team consultants to 100+% of their respective goals
- Instituted value-based outcomes for Verizon services
- Instantiated trusted partner influence / consultative selling strategies
Senior Product Manager / Senior BDM
Cisco Systems, Inc.
06.1998 - 10.2014
- Founding team member for Cisco Unified Communications
- Launched and grew Unified Coms business from $0 to $2.5B in 10 years
- Multiple lead roles in Product Line Management and Strategic Partnerships
- M&A head for Cisco UC; participated in 15 acquisitions; directly led 7
- Built a GSI GTM with Deloitte, Cognizant, Accenture, and IBM
- Launched Cloud UC with 27 MSPs $100M revenue / $250M pull-through
- Expanded Globally: China (Tencent); Brazil (Intelbras), and Japan (Fujitsu)
- Created the Cisco Developer Program (evolved into Cisco DevNet)
Senior Product Manager
Octel Communications Corporation
Milpitas, CA
04.1994 - 06.1998
Senior Business Development Manager
VMX
San Jose, CA
08.1993 - 04.1994
Vice President of Sales and Marketing
Dianatel Corporation
Santa Clara, CA
02.1992 - 03.1993
New Markets Sales Engineer
Dialogic Corporation
Parsippany, NJ
08.1990 - 02.1992
Education
Bachelor of Science - Computer Science
08.1985 - 06.1990
Bachelor of Science - Electrical Engineering
08.1985 - 06.1990
Skills
- Direct Sales and Leadership
- Channel Sales and Leadership
- GTM
- Technology Partnerships
- Product Strategy
- Strategic Planning
- Strategic Partnerships
- Corporate Development
- Product Development
- Mergers & Acquisitions
- Artificial Intelligence Applications
- Collaborative Leadership
Additional Information
Dad to a 17-year-old future tennis pro, Private Pilot Land (I can't land a sea plane… legally), classic car enthusiast (current caretaker to a 1964 Lincoln Continental convertible), successful sailor (I haven't sunk one yet), passion for new technology trends, curious attention to detail, and successfully married for over 20 years even after buying a 59-year-old money drain on 4 wheels…
Timeline
Partner Sales Leader - Cisco Systems, Inc.
10.2023 - Current
Senior Director Global Flex Partnerships - Twilio
11.2021 - 03.2023
Executive Director CCaaS, Conversational AI - Avaya
04.2019 - 11.2021
Chief Revenue Officer - NetAbstraction / Conceal
02.2018 - 11.2018
Managing Partner Director / Tech Partnerships - Verizon
01.2017 - 02.2018
Managing Partner Director / Professional Services - Verizon
12.2014 - 01.2017
Senior Product Manager / Senior BDM - Cisco Systems, Inc.
06.1998 - 10.2014
Senior Product Manager - Octel Communications Corporation
04.1994 - 06.1998
Senior Business Development Manager - VMX
08.1993 - 04.1994
Vice President of Sales and Marketing - Dianatel Corporation
02.1992 - 03.1993
New Markets Sales Engineer - Dialogic Corporation
08.1990 - 02.1992
Union College - Bachelor of Science, Computer Science
08.1985 - 06.1990
Union College - Bachelor of Science, Electrical Engineering
08.1985 - 06.1990
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